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- Tasks: Monitor security systems and coordinate responses to incidents in a historic museum.
- Company: Join the National Railway Museum, a high-profile venue with a focus on safety.
- Benefits: Enjoy 5.6 weeks annual leave, lifestyle perks, and health support.
- Why this job: Be at the heart of incident management while ensuring safety for all.
- Qualifications: Must have SIA Door Supervisor and CCTV licence with security experience.
- Other info: Flexible hours with opportunities for progression and training.
The predicted salary is between 13 - 16 £ per hour.
Pay: £14.00 hourly rate
The Control Room Officer plays a central role in maintaining the safety and security of the museum, its staff, visitors, and collections. This position is based in the museum's control room and is responsible for monitoring security systems, coordinating responses to incidents, and supporting security officers across the site. It is an excellent opportunity for someone who enjoys responsibility, working with technology, and being at the heart of incident management within a historic and high‑profile venue.
Responsibilities
- The Control Room Officer monitors CCTV systems, alarm panels, and radio communications throughout the site.
- They respond promptly to incidents, alarms, lift entrapments, and emergency activations, ensuring the appropriate action and escalation take place.
- The Control Room Officer supports the daily running of museum operations by assisting with building opening and closing procedures, monitoring patrol routes, and ensuring equipment such as radios, keys, and PPE is correctly issued and recorded.
- Conducting routine system checks such as fire and intruder alarm testing, supporting evacuation procedures, ensuring compliance with site policies, and contributing to a safe and well‑coordinated museum environment.
Location and Hours
Location: National Railway Museum
Hours: 4 on 4 off (07:00-19:00)
Why Join Us
- Annual leave entitlement of 5.6 weeks.
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – progression, eLearning courses, on-site training, apprenticeships, and in-house training courses.
- Health and Wellbeing – Life assurance, access to mental health support specialists. Online GP access for you and your dependents. Discounts on hundreds of retail sites. Cycle to Work scheme.
What We Are Looking For
- Applicants must hold a valid SIA Door Supervisor and CCTV licence and have experience working in security, ideally within a control room environment.
- Strong communication skills, the ability to remain calm under pressure, and confidence in using CCTV and radio systems.
- A good standard of administration and attention to detail, with proven customer‑service experience in a front‑line role.
- Flexibility is important, as the role may include occasional evening or event support.
Interested?
Apply now and secure your future with us. Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.
Equal Opportunities
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position; each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, please refer to the company sustainability information.
Control Room Officer employer: Wilson James
Contact Detail:
Wilson James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Officer
✨Tip Number 1
Network like a pro! Reach out to people in the security industry, especially those who work in control rooms. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you have experience with CCTV and radio systems, make sure to highlight that in conversations. Demonstrating your tech-savviness can really set you apart from other candidates.
✨Tip Number 3
Stay calm and collected! During interviews or networking events, practice staying cool under pressure. This role requires a level-headed approach, so showing that you can handle stress will impress potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Control Room Officer
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience in security and any relevant roles you've had, especially in a control room. We want to see how your background aligns with the responsibilities of the Control Room Officer.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific skills like your SIA licence and experience with CCTV systems. This shows us that you’ve done your homework and are genuinely interested.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Wilson James
✨Know Your Tech
Familiarise yourself with CCTV systems and radio communications before the interview. Being able to discuss your experience with these technologies will show that you're ready for the Control Room Officer role.
✨Stay Calm Under Pressure
Prepare examples of how you've handled stressful situations in the past. This role requires a cool head during incidents, so demonstrating your ability to remain calm and collected will impress the interviewers.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and confidently. As a Control Room Officer, you'll need to communicate effectively with both security staff and visitors, so highlighting your strong communication skills is key.
✨Understand the Museum's Environment
Research the National Railway Museum and its operations. Showing that you understand the unique challenges of maintaining safety in a historic venue will demonstrate your commitment and enthusiasm for the role.
