At a Glance
- Tasks: Be the go-to person for safety and security, ensuring a welcoming environment.
- Company: Join Wilson James, a leader in safety and security services.
- Benefits: Enjoy 5.6 weeks annual leave, health support, and discounts on shopping.
- Other info: Great career progression opportunities and a supportive team culture.
- Why this job: Make a real difference by keeping people safe and secure every day.
- Qualifications: SIA Door Supervisor Licence and First Aid certification required.
The predicted salary is between 14.7 - 14.7 £ per hour.
Safety & Security Ambassador
Permanent Location: Paddington, London Hours: Full time, 4 on, 4 off, days 07:00 - 19:00 and nights 19:00 - 07:00 Pay: £14.70 ph
Are you a customer-focused security professional with a passion for safety, emergency response, and delivering exceptional service?
We are looking for a highly professional Safety & Security Ambassador to be the first point of contact for all safety, security, and emergency matters on site.
In this key role, you will combine outstanding front-of-house customer service with security expertise, ensuring a safe, secure, and welcoming environment for visitors, clients, contractors, and colleagues.
Acting as a first responder to incidents, alarms, and emergencies, you will play a vital role in maintaining operational resilience while upholding the highest standards of professionalism and customer care.
About the Role
- Act as the primary point of contact for all safety, security, and emergency incidents across the site.
- Deliver exceptional front‑of‑house and reception services, creating a positive and professional first impression for all visitors and guests.
- Respond to first aid incidents, provide immediate assistance, and maintain first aid equipment and supplies.
- Conduct regular security patrols, monitor access points, manage visitor credentials, and maintain effective access control procedures.
- Investigate alarm activations, support evacuation procedures, and undertake fire safety checks, patrols, and testing activities.
- Monitor security systems and equipment, reporting faults and ensuring operational effectiveness at all times.
- Complete detailed incident reports, maintain accurate records, and ensure compliance with company policies and data protection requirements.
- Deputise for the Site Manager during emergency situations or business‑critical incidents, ensuring continuity of operations.
- Why Join Us
- Annual leave entitlement of 5.6 weeks.
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various e Learning courses, progression, training whilst on site, apprenticeships, and in‑house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists.
- Access to an Online GP for you and your dependents.
- Financial support.
- Discounts on hundreds of retail sites.
- Progression opportunities – many of our team go on to senior and site management roles.
- A welcoming, respectful team culture.
- Uniform and full induction provided.
- Cycle to Work scheme.
- What we are looking for
- Valid SIA Door Supervisor Licence.
- Current First Aid at Work Certificate.
- Excellent verbal and written communication skills with the ability to engage confidently with people at all levels.
- Strong customer service background with a professional, approachable, and positive attitude.
- Experience operating access control systems and security equipment.
- Ability to remain calm, professional, and effective when responding to emergencies and high‑pressure situations.
- Strong attention to detail with the ability to produce accurate reports and maintain security documentation.
- Physically able to stand for extended periods and carry out site patrols and other operational duties.
Desirable Criteria
- Minimum of 5 years' experience within a corporate security environment.
- Previous experience in a customer‑facing security or concierge‑style role.
- Experience investigating incidents and alarm activations.
- Knowledge of health and safety legislation and best practices.
The vacancy may close earlier than the advertised deadline if we receive a high volume of strong applications.
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
For information about Wilson James' commitment to Equality, Diversity and Inclusion, please visit wilsonjames. co. uk/sustainability.
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