At a Glance
- Tasks: Monitor CCTV and security systems to ensure safety at the London Museum.
- Company: Join the iconic London Museum, a cultural hub with a vibrant team.
- Benefits: Enjoy 5.6 weeks annual leave, lifestyle perks, and health support.
- Other info: Opportunities for training, progression, and a supportive workplace culture.
- Why this job: Be part of a dynamic environment ensuring visitor safety and security.
- Qualifications: Valid SIA CCTV Licence and experience in security monitoring required.
The predicted salary is between 17 - 17 £ per hour.
- Permanent
- Join Our Team as a CCTV Operator
The London Museum is one of the United Kingdom's most iconic cultural institutions - home to world-class collections and visited by people from across the globe.
Behind every exhibition, delivery, and carefully handled artefact is a dedicated operational team ensuring everything moves safely, securely, and seamlessly.
We are seeking a confident and highly capable Control Room Operator to be responsible for maintaining continuous monitoring of the Museum's security and life safety systems, providing a central point of coordination for operational activity and supporting the safe and effective operation of the Museum.
About The Role
- Control room operations, CCTV and alarm monitoring, radio communications, incident management support, access control administration, security systems monitoring and operational communications.
- Monitor CCTV systems to identify suspicious activity, security breaches, safety concerns and operational issues.
- Monitor intruder detection systems, object protection systems, access control systems, fire alarm systems, Building Management Systems and other security systems.
- Support the management and coordination of security incidents, emergencies and operational disruptions
- Liaise effectively with security officers, supervisors, museum personnel, contractors and emergency services where required
- Ensure all monitoring activities are conducted in accordance with legislation, Museum policies, Assignment Instructions and company procedures.
- Maintain strong situational awareness throughout each shift, communicate clearly and accurately, coordinate incident responses, record key information effectively, and uphold high standards in an environment where security and visitor experience work closely together and customer service is central to every interaction.
Why Join Us?
- Annual leave entitlement of 5.6 weeks
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various e Learning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists
- Access to an Online GP for you and your dependents.
- Financial support
- Discounts on hundreds of retail sites
- Cycle to Work scheme
Essential
- Valid DS licence
- Previous experience working within a Security Control Room, Operations Centre, CCTV Control Room or similar monitoring environment.
- Hold a valid SIA Public Space Surveillance (CCTV) Licence.
- Experience monitoring CCTV, alarm systems, access control systems, intruder detection systems, fire alarm systems and other security technologies.
- Excellent verbal communication skills, including professional radio and telephone manner.
- Excellent written communication skills, including the production of accurate incident reports, logs, statements and handovers.
- Experience following Standard Operating Procedures (SOPs), Assignment Instructions and escalation procedures.
- Experience supporting incident management and coordinating responses to alarms, emergencies and operational incidents.
- Ability to remain calm, professional and effective whilst working under pressure and managing multiple priorities.
- Strong attention to detail and the ability to maintain situational awareness in a dynamic operational environment.
- Excellent customer service skills and a commitment to delivering a positive visitor experience.
- Competent IT skills and experience using security management software and Microsoft Office applications.
Desirable
- Experience within a museum, cultural, heritage or visitor attraction environment.
- Experience monitoring object protection systems and collection protection alarms.
- Experience of behavioural detection, behavioural analysis or identifying suspicious activity through CCTV monitoring.
- CCTV investigation experience.
- Knowledge of hostile reconnaissance indicators and counter-terrorism awareness principles.
- Experience working with Building Management Systems (BMS).
- Knowledge of emergency procedures and business continuity arrangements.
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames. co. uk/sustainability
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CCTV Operator employer: Wilson James
Wilson James is an excellent employer, offering a supportive work culture that prioritises the well-being of its employees in Aberdeen. With a focus on health support and various lifestyle benefits, the company fosters an environment where security professionals can thrive and advance their careers through meaningful progression opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land CCTV Operator
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like CCTV Operator. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Wilson James. Don’t hesitate to reach out and ask for insights or informational interviews!
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✨Directly Apply to Wilson James
Don’t forget to apply for the CCTV Operator role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Wilson James.
We think you need these skills to ace CCTV Operator
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Wilson James. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Wilson James.
How to prepare for a job interview at Wilson James
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Wilson James.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Wilson James.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Wilson James.
