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- Tasks: Supervise a team of security officers and ensure compliance with policies and procedures.
- Company: Join Wilson James, a leader in security and logistics with over 30 years of experience.
- Benefits: Enjoy 5.6 weeks annual leave, health support, and discounts at hundreds of retailers.
- Why this job: Be part of a dynamic team and make a real impact in security management.
- Qualifications: Basic IT skills and the ability to think quickly under pressure are essential.
- Other info: Great career progression opportunities and a welcoming team culture await you.
Overview
Join to apply for the CCTV Control Room Supervisor role at Wilson James.
Permanent – Location: South West London – Kensington
Hours: 4 on, 4 off – 19:00 to 07:00
Pay: £14.58 per hour
Responsibilities
- Actively and positively supervise a team of security officers, ensuring duties comply with procedures and policies and with legal, company, and contractual obligations (e.g., Data Protection Act, Health and Safety at Work Act).
- Supervise conduct and ensure personnel are briefed, trained to standard, and subject to regular performance monitoring.
- Provide first-line supervisory security response to incidents in public and back-of-house areas and respond to alarm activations on access control systems, case alarms, and perimeter activations.
- Check for health and safety and security issues, escalate as needed, and report faults appropriately.
- Ensure officers sign in/out correctly, are dressed in required uniform, have correct equipment, and manage daily issue of keys and radios.
- Coordinate daily rotation of shifts, perimeter and bag search teams, conduct regular security post visits, monitor patrols, and arrange cover for sickness or other absences.
What We Are Looking For / Qualifications
- Basic IT skills
- Ability to think and act quickly in emergencies or under pressure
- Ability to deliver succinct and clear verbal and written reports when necessary
- High standard of personal presentation
- Reliable with punctuality and attendance to support team effectiveness
- Ability to work as part of a team
Benefits
- Annual leave entitlement of 5.6 weeks
- Lifestyle benefits – mortgage and financial advice, vouchers, employee referral scheme
- Learning & Development – progression, eLearning, on-site training, apprenticeships
- Health and wellbeing – life assurance, mental health support
- Online GP access for you and dependents
- Discounts at hundreds of retailers
- Progression opportunities – potential for senior and site management roles
- A welcoming, respectful team culture
- Uniform and full induction provided
- Cycle to work scheme
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position; each case is assessed on an individual basis. For information about Wilson James\’ commitment to Equality, Diversity and Inclusion, see https://wilsonjames.co.uk/sustainability
Wilson James has been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites in the UK, we deliver tailored solutions and top-tier customer service. Joining Wilson James offers the excitement of working with diverse clients in a dynamic workplace.
Internal Applicants: We support career growth and offer internal mobility; explore new roles and advance within the company.
Location: Exhibition Road, London, Greater London, UK, SW7 2
Other listings: Referrals increase your chances of interviewing at Wilson James.
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CCTV Control Room Supervisor employer: Wilson James
Contact Detail:
Wilson James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Control Room Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry, especially those who might know someone at Wilson James. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of CCTV systems and security protocols. We want you to show that you’re not just a good fit for the role but also passionate about keeping people safe.
✨Tip Number 3
Practice your responses to common interview questions. Think about scenarios where you had to act quickly under pressure or lead a team. We want to hear your stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Wilson James team.
We think you need these skills to ace CCTV Control Room Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CCTV Control Room Supervisor role. Highlight relevant experience, especially in supervising teams and handling security protocols. We want to see how your skills match what we're looking for!
Craft a Strong Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your ability to think quickly in emergencies and your commitment to team effectiveness. We love a good story!
Showcase Your IT Skills: Since basic IT skills are a must, don’t forget to mention any relevant software or systems you’re familiar with. We appreciate tech-savvy candidates who can handle the digital side of security operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Wilson James!
How to prepare for a job interview at Wilson James
✨Know Your Responsibilities
Familiarise yourself with the key responsibilities of a CCTV Control Room Supervisor. Understand the importance of supervising security officers and ensuring compliance with legal and company policies. This will help you demonstrate your knowledge and readiness to take on the role.
✨Showcase Your IT Skills
Since basic IT skills are essential for this position, be prepared to discuss your experience with relevant technology. Bring examples of how you've used IT in previous roles, especially in high-pressure situations, to show that you can think and act quickly when needed.
✨Prepare for Scenario Questions
Expect questions about how you would handle emergencies or incidents. Think of specific examples from your past experiences where you successfully managed a crisis or made quick decisions. This will highlight your ability to perform under pressure, which is crucial for this role.
✨Emphasise Teamwork and Leadership
As a supervisor, you'll need to work well with your team. Be ready to discuss your leadership style and how you motivate others. Share instances where you've successfully coordinated teams or improved performance, as this will show that you're a reliable candidate who values teamwork.