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- Tasks: Assist passengers with special needs at London Gatwick Airport, ensuring a smooth travel experience.
- Company: Join a supportive team at Wilson James, committed to equality and diversity.
- Benefits: Enjoy competitive pay, lifestyle perks, and access to health and wellbeing support.
- Why this job: Make a real difference in people's travel experiences while developing valuable skills.
- Qualifications: Strong communication skills and a caring attitude are essential; basic IT skills required.
- Other info: Flexible shifts with opportunities for training and career growth.
The predicted salary is between 14 - 15 £ per hour.
Part Time Temporary Role. Location: London Gatwick Airport. Hours: 4 on 4 off shift pattern with various shifts. Pay: £14.71 hourly rate.
About The Role
As an Assisted Travel Assistant, you will be responsible for:
- Performing Assisted Travel Assistant (ATA) duties as directed by Operations Control, including escorting arriving and departing special assistance passengers (and accompanying family members when necessary) through the airport either on foot, by wheelchair or electric buggy (if you possess a valid driving licence and have received relevant training, you are expected to operate a buggy).
- Ensuring all customers are dealt with politely and efficiently, providing assistance at the highest level of service.
- Helping any PRM passenger with their baggage.
- Completing the Daily Equipment Check Sheet prior to use to maintain the operational reliability of the equipment, reporting any defects in line with the Equipment Inspection procedure.
Why Join Us?
- Annual leave entitlement of 5.6 weeks.
- Lifestyle benefits – mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – eLearning courses, on‑site training, apprenticeships and in‑house training courses.
- Health and Wellbeing – life assurance scheme, access to mental health support specialists, online GP for you and your dependents.
- Financial support and discounts on hundreds of retail sites.
- Cycle to Work scheme.
What We Are Looking For
- Excellent communication skills with an empathic nature.
- Ability to lift passengers in confined spaces, lift luggage in accordance with manual handling guidelines, and place hand luggage into and out of overhead lockers without standing on seats.
- Must be able to push customers up inclines and for long distances in wheelchairs.
- Demonstrated excellent customer service.
- Basic IT skills.
- Ability to think and act quickly in emergencies or under pressure.
- Ability to deliver clear verbal and written reports where necessary.
Interested? Apply now and let your career take off!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position; each case will be assessed on an individual basis.
For information about Wilson James' commitment to Equality, Diversity and Inclusion, visit https://wilsonjames.co.uk/sustainability.
Assisted Travel Assistant in Camberley employer: Wilson James
Contact Detail:
Wilson James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assisted Travel Assistant in Camberley
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the Assisted Travel Assistant duties and think about how your skills match up. This will help you shine during interviews and show that you're genuinely interested in the position.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing excellent customer service, try role-playing scenarios with friends or family. This will help you feel more confident when interacting with passengers at the airport.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn or other platforms. They can give you insider tips about the company culture and what it’s really like to work as an Assisted Travel Assistant.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates there, so keep checking back!
We think you need these skills to ace Assisted Travel Assistant in Camberley
Some tips for your application 🫡
Show Off Your Communication Skills: As an Assisted Travel Assistant, you'll need to communicate effectively with passengers. Make sure your application highlights any experience you have in customer service or roles where you've had to interact with people. We want to see that you can be friendly and helpful!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills like lifting luggage or assisting passengers, as these are key to the role. We love seeing applicants who take the extra step!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make sure your experience and skills shine through without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Wilson James
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of an Assisted Travel Assistant. Familiarise yourself with the tasks mentioned in the job description, like assisting passengers and handling luggage. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated in past roles. Think about situations where you had to be empathetic or handle difficult conversations. Practising these scenarios can help you articulate your skills during the interview.
✨Demonstrate Your Customer Service Experience
Be ready to discuss your previous customer service experiences. Highlight specific instances where you went above and beyond to assist someone. This will illustrate your commitment to providing high-level service, which is crucial for the Assisted Travel Assistant role.
✨Prepare for Practical Scenarios
Expect to be asked how you would handle certain situations, especially under pressure. Think about how you would assist a passenger in a confined space or manage luggage. Practising these scenarios can help you think on your feet and respond effectively during the interview.