At a Glance
- Tasks: Lead strategic planning and performance management for Assisted Travel at Birmingham Airport.
- Company: Join a dynamic team at Birmingham Airport with a focus on innovation and efficiency.
- Benefits: Enjoy 5.6 weeks annual leave, lifestyle perks, and health support.
- Other info: Great progression opportunities and a supportive team culture await you.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Experience in workforce planning and strong analytical skills required.
The predicted salary is between 34000 - 48000 £ per year.
Pay: £41,000 annual pay
Location: Birmingham Airport
Hours: Monday-Friday (08:00-16:00)
Overview
Planning and Performance Lead – responsible for the strategic planning, resourcing, and performance management of the Assisted Travel service at Birmingham Airport. The role ensures workforce capacity is accurately forecast, efficiently deployed, and continuously optimised to meet contractual, operational, and financial objectives.
Responsibilities
- Develop, maintain, and continuously improve robust workforce plans aligned to passenger demand, seasonal trends, and contractual requirements.
- Analyse historical and live demand data to forecast staffing requirements and identify risks to service delivery.
- Design and manage flexible roster models incorporating permanent, part-time, casual, and agency labour.
- Ensure effective coverage across all operational zones (landside, airside, apron).
- Monitor daily operations and implement real‐time adjustments to staffing plans in response to operational disruption, absenteeism, or demand spikes.
Why Join Us?
- Annual leave entitlement of 5.6 weeks.
- Lifestyle benefits – mortgage and financial advice, vouchers for shopping outlets and food stores, employee referral scheme.
- Learning & Development – eLearning courses, on‐site training, apprenticeships, and in‐house training courses.
- Health and wellbeing – life assurance scheme, access to mental health support specialists, Online GP for you and your dependents.
- Financial support and discounts on hundreds of retail sites.
- Progression opportunities – many team members move on to senior and site management roles.
- A welcoming, respectful team culture.
- Cycle to Work scheme.
Requirements
- Proven experience in workforce planning, performance management, or operations leadership.
- Strong analytical capability with experience interpreting and presenting performance data.
- Excellent IT skills, including workforce management and time & attendance systems.
- Demonstrated leadership experience within a high‐demand operational environment.
- Ability to operate effectively under pressure and manage competing priorities.
- Adaptability – capable of responding to changing demands and operational challenges.
- Technical proficiency – essential experience with resource management software (e.g., Time Gate) and time & attendance tools.
- Essential background in strategy management, resource planning management, operations management, or a related field, preferably in a high‐demand environment like an airport.
Desirable
- Experience within aviation, transport, or similarly regulated environments.
- Experience supporting payroll accuracy and labour cost control.
- Track record of implementing planning or performance improvement.
How to Apply
Apply Now
Equal Opportunity
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, visit here.
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.
Planning & Performance Lead in Birmingham employer: Wilson James
Join Wilson James at Birmingham Airport as a Planning & Performance Lead, where you will thrive in a dynamic and supportive work environment. With a strong focus on employee development, we offer extensive learning opportunities, lifestyle benefits, and a culture that values respect and teamwork. Enjoy a competitive salary, generous annual leave, and the chance to progress into senior roles while contributing to the efficient operation of our Assisted Travel service.
StudySmarter Expert Advice🤫
We think this is how you could land Planning & Performance Lead in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Birmingham Airport. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the Assisted Travel service. Understand their challenges and think about how your skills in workforce planning can help them meet their goals. Show us you’re the perfect fit!
✨Tip Number 3
Practice your answers to common interview questions, but don’t sound rehearsed. We want to see your personality shine through! Be ready to discuss your analytical skills and how you've tackled operational challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Planning & Performance Lead in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Planning & Performance Lead role. Highlight your experience in workforce planning and performance management, and don’t forget to showcase your analytical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've tackled similar challenges in the past, and let us know what excites you about working with us at Birmingham Airport.
Showcase Your Technical Skills:Since this role requires technical proficiency, make sure to mention your experience with resource management software and time & attendance tools. We love seeing candidates who are comfortable with technology and can hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Wilson James
✨Know Your Numbers
As a Planning & Performance Lead, you'll need to demonstrate your analytical skills. Brush up on key metrics related to workforce planning and performance management. Be ready to discuss how you've used data to forecast staffing needs or improve operational efficiency in past roles.
✨Showcase Your Leadership Style
This role requires strong leadership experience, so think about examples where you've successfully led a team under pressure. Prepare to share specific situations where you managed competing priorities or adapted to sudden changes in demand, highlighting your decision-making process.
✨Familiarise Yourself with the Tools
Make sure you're comfortable discussing resource management software and time & attendance systems. If you have experience with tools like Time Gate, be prepared to explain how you've used them to optimise workforce plans and ensure payroll accuracy.
✨Understand the Aviation Environment
Since this role is within an airport setting, it’s beneficial to have a grasp of the unique challenges faced in aviation. Research common operational disruptions and think about how you would address them. Showing that you understand the industry will set you apart from other candidates.
