At a Glance
- Tasks: Be the go-to person for colleague and customer queries, ensuring smooth operations.
- Company: Join a supportive team at Birmingham Airport with a focus on engagement.
- Benefits: Enjoy 5.6 weeks of annual leave, lifestyle perks, and health support.
- Other info: Opportunities for career progression and personal development await you!
- Why this job: Make a real difference in colleague and customer experiences every day.
- Qualifications: Great customer service skills and basic IT knowledge are essential.
The predicted salary is between 23000 - 32000 £ per year.
Permanent Full-Time role
Location: Birmingham Airport
Hours: Monday- Friday (08:00-16:00)
Pay: £27,040 annual salary
Job Overview
Join Our Team as a Colleague and Customer Engagement Coordinator plays a key role in supporting positive colleague and customer experiences across the operation. You will be the first point of contact for the terminal team for all administration queries and support whilst reporting into the Office Lead. Acting as a central point of coordination, the role combines operational administration, colleague engagement, and customer complaints oversight to ensure consistent, compliant, and high‑quality service delivery.
Responsibilities
- Act as a first point of contact for colleagues and customers regarding engagement, feedback, and service‑related queries.
- Support positive colleague experience through effective communication, coordination, and administrative support.
- Liaise with operational management to support engagement initiatives, colleague welfare, and continuous improvement.
Benefits
- Annual leave entitlement of 5.6 weeks
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in‑house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists, access to an Online GP for you and your dependents.
- Financial support, discounts on hundreds of retail sites.
- Progression opportunities – many of our team go on to senior and site management roles.
- A welcoming, respectful team culture.
- Cycle to Work scheme.
Qualifications
- Excellent Customer Service Experience
- Basic IT Skills
- Self‑motivated and reliable with a conscientious approach to the Safety and Security aspects of your role
- Excellent communication skills with an empathic nature
- Demonstrate confidentiality
- Demonstrate excellent customer service
How to Apply
Interested? Apply now and secure your future with us! Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.
Equal Opportunity
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
For information about Wilson James' commitment to Equality, Diversity and Inclusion, visit their website.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.
Colleague & Customer Engagement Coordinator in Birmingham employer: Wilson James
At Wilson James, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises colleague engagement and development. Located at Birmingham Airport, our team enjoys a range of benefits including extensive learning opportunities, health and wellbeing support, and a clear pathway for career progression, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Colleague & Customer Engagement Coordinator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and colleague engagement. We recommend using the STAR method to structure your answers – it really helps you showcase your skills!
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with the hiring team, let your passion for creating positive experiences shine through. They want to see that you genuinely care about the role and the company.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows that you’re proactive and really interested in the position.
We think you need these skills to ace Colleague & Customer Engagement Coordinator in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Colleague & Customer Engagement Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t hesitate to share examples of how you've effectively engaged with colleagues or customers in the past.
Highlight Your Reliability:We’re looking for someone self-motivated and reliable. In your application, mention instances where you've shown responsibility and dependability in previous roles. This will help us see that you’re the right fit for our team culture.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Wilson James!
How to prepare for a job interview at Wilson James
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Colleague and Customer Engagement Coordinator. Familiarise yourself with the key tasks like handling queries, supporting colleague engagement, and managing customer complaints. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare examples from your past experiences where you've effectively communicated with colleagues or customers. Think about situations where you resolved issues or provided support, as these will highlight your ability to engage positively with others.
✨Emphasise Your Customer Service Experience
Be ready to discuss your previous customer service roles and how they relate to this position. Highlight specific instances where you went above and beyond to ensure customer satisfaction. This will show that you understand the importance of delivering high-quality service.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and opportunities for progression. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.
