At a Glance
- Tasks: Join the Heathrow VIP Team as a Baggage Porter, handling luggage with care and precision.
- Company: Wilson James is a top provider in security and aviation services, with over 5,000 employees.
- Benefits: Earn £14.23 per hour, enjoy 5.6 weeks annual leave, and access lifestyle discounts.
- Other info: Open to all qualified applicants; criminal convictions assessed individually.
- Why this job: Be part of an exciting airport environment while developing your skills and career.
- Qualifications: Must be customer-focused, organised, and able to work flexible shifts.
1 week ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Do you have excellent customer service skills and are you looking for an exciting and rewarding new opportunity with a difference?
Wilson James are currently recruiting for a number of exciting positions at Heathrow Airport.
We are currently seeking professional and reliable Baggage Porters to work as part of the Heathrow VIP Team. You should be highly customer focused, well presented and organised.
Main Duties
- Collecting luggage against baggage list, making sure that all items are accounted for and loaded onto the baggage vehicle
- All luggage must be screened unless stated different from Dispatch or Duty Manager
- Ensure the integrity of all baggage to final delivery point
- Manually move baggage and baggage carts/trolleys from baggage hall to vehicle
- Carry out basic repair and maintenance of baggage cages
- Maintain discretion and confidentiality at all times
- Carry out daily maintenance checks of vehicle
- Assist the team with the upkeep of the WJ baggage fleet
- Complete all baggage paperwork and ensure the correct audit process is in place
- Clean and present the vehicle as directed by the team leader/dispatcher.
- Carry out miscellaneous vehicle duties or activities to include fuelling of any of the vehicles
- Be able to work a flexible shift pattern.
- In order to be able to obtain an airside pass you will need to be able to provide us with a 5 years checkable history and be able to compete a Criminal Record Check.
- £14.23 per hour
- Annualised hours
- Annual leave of 5.6 weeks per year
- Life assurance scheme
- Company sick pay
- Pension Scheme
- Access to an Employee Benefits Platform offering lifestyle savings and discounts on most high street retailers, a Reward and Recognition programme
- Employee Assistance Programme that provides a health and wellbeing support service
- As an employer of choice, we focus on wellbeing, training, and career progression
- Employee Referral Scheme
Wilson James is a leading security, construction logistics and aviation services provider with more than 5,000 employees. With in-depth sector and service expertise, we deliver solutions to clients operating across the Aviation, Construction, Corporate, Energy, Manufacturing, Maritime and Technology industries.
Wilson James are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
- Apply Now
Close map
Location
Heathrow VIP
Windsor Suite, Heathrow Airport, Hounslow, Middlesex, UK, TW5 9LE
Loading...
Open In Google Maps
Show Nearby
Train StationsBus StationsGymsCafésAirports
Seniority level
Seniority level
Entry level
Employment type
Employment type
Other
Job function
Job function
OtherIndustries
Facilities Services
Referrals increase your chances of interviewing at Wilson James by 2x
Sign in to set job alerts for “Porter” roles.
London, England, United Kingdom 4 days ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 4 days ago
Cobham, England, United Kingdom 2 weeks ago
Jumeirah Lowndes - Front Office - Night Porter
London, England, United Kingdom 1 week ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 3 days ago
Egham, England, United Kingdom 5 days ago
Kensington And Chelsea, England, United Kingdom 1 day ago
Greater London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 3 weeks ago
Richmond Upon Thames, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 day ago
Wonersh, England, United Kingdom 5 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 month ago
Maidenhead, England, United Kingdom 3 weeks ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 3 months ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 days ago
Worplesdon, England, United Kingdom 3 weeks ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 3 months ago
London, England, United Kingdom 4 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrBaggage Porter in Hounslow employer: Wilson James
Wilson James is an exceptional employer, offering a dynamic work environment at Heathrow Airport where employees can thrive in their roles as Baggage Porters. With a strong focus on employee wellbeing, comprehensive training, and clear career progression opportunities, staff enjoy a supportive culture that values their contributions. Additionally, the competitive pay, generous annual leave, and access to various employee benefits make Wilson James a rewarding place to build a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Baggage Porter in Hounslow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wilson James. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wilson James before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Baggage Porter in Hounslow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wilson James:Your cover letter is your chance to shine! Tell us why you want to work at Wilson James specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wilson James!
How to prepare for a job interview at Wilson James
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
