At a Glance
- Tasks: Lead the lettings process, conduct viewings, and negotiate offers with landlords and applicants.
- Company: Wilson Hawkins, Harrow's longest-established lettings agency with a community focus.
- Benefits: Competitive salary, commission, funded qualifications, and clear path to management.
- Other info: Join a collaborative team that values growth and development.
- Why this job: Make a real impact in a boutique agency where your work is valued and recognised.
- Qualifications: 3+ years of lettings experience and strong relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
Harrow | Harrow on the Hill | Office-Based
Salary: Competitive, aligned to experience + commission.
About the Role
Wilson Hawkins is Harrow's longest-established lettings agency, serving the local community since 1970 with a strong, relationship-driven service. We are looking for an experienced Senior Lettings Negotiator who is ready to take real ownership of the lettings process, with a clear, genuine path to Lettings Manager within 6–12 months. This is a boutique agency, not a corporate machine. Your work will be visible, your contribution will matter, and your progression will be tied directly to your results, not your tenure. You will work closely with the Lettings Manager, taking the lead on viewings, applicant relationships, and offer negotiation, while regularly stepping up to run the team in their absence. We seek someone who takes pride in their work, builds genuine relationships with landlords and applicants, and is eager to grow into a leadership role.
What You'll Be Doing
- Register, vet, and proactively match applicants to the right properties based on their needs.
- Conduct viewings across Harrow, representing Wilson Hawkins with professionalism and warmth.
- Negotiate offers between applicants and landlords, managing expectations on both sides.
- Progress agreed lettings through referencing to tenancy commencement.
- Build and maintain strong relationships with landlords to secure repeat and future business.
- Keep landlords updated proactively throughout the letting process.
- Maintain accurate, up-to-date records in the CRM at all times.
- Support and deputise for the Lettings Manager on day‑to‑day team activity.
- Contribute ideas and feedback to improve team performance.
- Drive revenue and profitability against personal and business targets.
What Success Looks Like
- Viewings are well‑prepared, professionally run, and consistently convert to offers.
- Applicants feel informed, valued, and confident at every stage of their journey.
- Offers are negotiated and progressed efficiently, with landlords kept closely in the loop.
- The pipeline is always accurate and current in the CRM.
- The Lettings Manager trusts you to hold the fort and make sound decisions in their absence.
- You are actively developing your skills with a clear eye on the Manager role ahead.
What You'll Need
- 3+ years of residential lettings experience, ideally in Harrow.
- A proven track record of high‑volume viewings converting to offers.
- Experience progressing lettings from offer through referencing to move‑in.
- Solid working knowledge of lettings legislation (Right to Rent, Tenant Fees Act, deposit protection).
- Experience working with both domestic and international landlords and applicants.
- Confident use of a lettings CRM and property portals.
- Highly organised, results‑driven, and comfortable taking ownership.
- ARLA Propertymark qualification, or actively working toward it (a plus, not essential).
What We Offer
- Competitive salary, aligned to your experience.
- Commission and performance bonus linked to your personal letting activity.
- Funded support toward your ARLA Propertymark qualification.
- A clear, genuine path to Lettings Manager within 6–12 months.
- A boutique environment where your work is seen, recognised, and rewarded.
- A collaborative team that takes the work seriously without taking itself too seriously.
About Wilson Hawkins
Wilson Hawkins has been serving landlords, homeowners, and renters in Harrow for more than 50 years, combining traditional, relationship‑led values with the latest technology to deliver better, faster results. We invest in our people, including funded qualifications and a real route to management, because we grow when our team grows.
Senior Lettings Negotiator employer: Wilson Hawkins
Wilson Hawkins is an exceptional employer, offering a competitive salary and commission structure that rewards your hard work and dedication. With a strong focus on employee growth, you will have a clear path to becoming a Lettings Manager within 6–12 months, all while working in a supportive, boutique environment where your contributions are valued and recognised. Join a collaborative team in Harrow that prioritises genuine relationships and professional development, ensuring that your career flourishes alongside the agency's success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Lettings Negotiator
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Wilson Hawkins.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Wilson Hawkins? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Wilson Hawkins's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Senior Lettings Negotiator
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Senior Lettings Negotiator role at Wilson Hawkins, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Wilson Hawkins
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Wilson Hawkins operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Wilson Hawkins. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Wilson Hawkins.
