At a Glance
- Tasks: Manage a portfolio of blocks, ensuring high standards and client satisfaction.
- Company: Join Wilson Hawkins, a tech-driven boutique property management agency.
- Benefits: Competitive salary, performance bonuses, and funded professional development.
- Other info: Collaborative team culture with clear paths to senior roles.
- Why this job: Make a real impact in property management while advancing your career.
- Qualifications: 3-5 years of block management experience and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Wilson Hawkins is looking for an ambitious, highly organised, and technical Property Manager to join our boutique block management team. This is a pivotal role for someone with a minimum of three to five years of block management experience who is ready to take the next step working within an agile, tech-driven boutique agency where your contribution is genuinely visible and a clear path to senior management is on the table.
You will work closely with our Head of Block Management, taking full ownership of your own portfolio of blocks, managing client relationships, and overseeing major works, while occasionally stepping up to lead and mentor junior team members when needed. This is not a role for someone who wants to blend into the background. We want someone who takes pride in maintaining the highest standards of building preservation, builds real relationships with Directors and lessees, and wants to drive a modern, tech-enabled approach to estate management.
You will be expected to manage your own diary, site inspection schedules, and maintenance workload with confidence and minimal supervision. Every Resident Management Company (RMC) or Freeholder Director you work with should feel like a priority, and every lessee interaction should reflect the Wilson Hawkins standard—professional, honest, transparent, and trustworthy.
Beyond the day-to-day management, you will be someone the senior management team can rely on. When complex issues arise, or when team cover is needed, you step up proactively. You know your portfolio inside out, understand leaseholder dynamics, and are always ready to provide expert guidance on complex block management matters.
What success looks like
- Your site inspections are well prepared, thoroughly conducted, and consistently result in proactive preventative maintenance plans.
- Directors and leaseholders feel informed, valued, and confident throughout their journey with Wilson Hawkins.
- Service charge budgets are accurately prepared, successfully agreed, and managed efficiently throughout the financial year.
- Section 20 major works consultations progressed seamlessly, with all legal timelines met and landlords kept closely in the loop.
- Maintenance issues, compliance logs, and contractor tasks are always up to date and accurately tracked within our property management software.
- You are trusted by the Head of Block Management to hold the fort, chair AGM meetings independently, and make sound, compliant decisions.
How you'll spend most of your time
- Acting as the primary point of contact for Freeholders, RMC Directors, and leaseholders—proactively managing communications rather than reactively.
- Conducting regular, structured site inspections across the portfolio to ensure buildings are maintained to an exceptional standard.
- Preparing comprehensive annual service charge budgets and tracking year-end accounts in collaboration with our financial team.
- Managing day-to-day reactive maintenance, tracking contractor performance, and ensuring value for money for our clients.
- Leading Section 20 consultation processes for major works projects, coordinating closely with surveyors and our Head of Major Works.
- Ensuring absolute health and safety compliance across all blocks, including Fire Risk Assessments (FRA), asbestos, and water hygiene actions.
- Maintaining accurate, real-time records of all maintenance tasks, compliance logs, and client communications in our proprietary management software.
- Supporting senior management with team activity, mentoring junior coordinators, and contributing ideas to optimise our digital-first management processes.
Who this role is for
- This role is ideal for someone who has a minimum of three to five years of dedicated block management experience.
- Is confident chairing AGM and Director meetings independently, even when handling complex or sensitive issues.
- Builds genuine rapport with client directors and leaseholders—delivering high-touch, boutique service.
- Is highly organised, self-motivated, and manages a heavy property workload without needing to be chased.
- Embraces modern property technology and forward-thinking solutions as a tool to deliver a superior client experience.
- Is ready to step up and lead when called upon, viewing leadership opportunities as a pathway for professional growth.
- Represents the company brand with pride, professionalism, and absolute integrity at all times.
Experience that helps
- Proven experience managing a diverse portfolio of residential blocks and estates.
- Strong working knowledge of the Landlord and Tenant Act 1985, Commonhold and Leasehold Reform Act 2002, and Section 20 consultation procedures.
- Solid financial competence, with a track record of setting accurate service charge budgets and reviewing financial statements.
- Direct experience handling building insurance claims, health and safety compliance, and planned preventative maintenance (PPM) schedules.
- Experience utilising modern property management software, CRM platforms, and digital tech tools to streamline workflows.
- TPI (The Property Institute) membership, or active progress toward it.
What we offer
- Competitive salary, closely aligned to your experience and credentials.
- Performance-related bonus structures linked to personal portfolio retention and efficiency.
- Funded support for continuous professional development, including TPI qualifications.
- A clear, genuine path to Senior Property Manager and executive block management roles.
- A modern boutique environment where your hard work is seen, recognised, and directly rewarded.
- A collaborative, tech-forward, and supportive team culture that takes building preservation seriously without taking itself too seriously.
About Wilson Hawkins
At Wilson Hawkins, we believe property management has the power to transform communities and protect long-term asset value. Our mission is to deliver exceptional block management service, data-driven insights, and transparent support for Freeholders, Directors, and leaseholders alike. By combining deep statutory and leasehold expertise with innovative, tech-driven solutions, we create a seamless and transparent management experience. We empower clients to make confident decisions about their properties at every stage of their journey. We are committed to setting new standards within the block management sector through a modern, client-centric approach rooted in innovation, exceptional communication, and professional accountability.
How we hire
- Application: Submit your CV and a short cover letter telling us why this role and why Wilson Hawkins.
- Introductory Call: An initial 15-minute introductory conversation with our team.
- First Interview: A formal interview with senior management focused on your block management experience, technical knowledge, and approach.
- Second Interview: An informal session to meet the wider block management team and get a real feel for our collaborative company culture.
We aim to move quickly and will communicate clearly at every stage of the recruitment process.
Property (Block) Manager (Harrow) employer: Wilson Hawkins
Wilson Hawkins is an exceptional employer that values ambition and innovation, offering a competitive salary and performance-related bonuses to reward your hard work. With a strong focus on professional development, including funded support for TPI qualifications, and a collaborative, tech-forward culture, you'll find ample opportunities for growth and leadership within our boutique block management team in Harrow. Join us to make a meaningful impact in property management while enjoying a supportive environment where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Property (Block) Manager (Harrow)
✨Tip Number 1
Get to know the company inside out before your interview. Research Wilson Hawkins, their values, and their approach to block management. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Property Manager, you'll need to build strong relationships with clients and colleagues. Role-play common scenarios or questions with a friend to boost your confidence and ensure you come across as professional and approachable.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experience where you've tackled complex issues or improved processes. This will demonstrate your ability to handle the challenges that come with managing a diverse portfolio.
✨Tip Number 4
Don't forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team. Plus, it reflects the professionalism Wilson Hawkins values.
We think you need these skills to ace Property (Block) Manager (Harrow)
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your block management experience in your CV and cover letter. We want to see how your past roles have prepared you for this position, so don’t hold back on the details!
Tailor Your Cover Letter:Your cover letter should reflect why you’re a great fit for Wilson Hawkins specifically. Mention our values and how they resonate with you, and don’t forget to express your enthusiasm for the role!
Be Professional Yet Personal:While we appreciate professionalism, we also love a bit of personality! Let your unique voice shine through in your application. We want to get to know the real you, not just your qualifications.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the quickest way for us to receive your application and start the conversation about your future with us!
How to prepare for a job interview at Wilson Hawkins
✨Know Your Stuff
Make sure you brush up on your block management knowledge, especially the Landlord and Tenant Act 1985 and Section 20 procedures. Being able to discuss these confidently will show that you're not just familiar with the basics but are ready to tackle complex issues head-on.
✨Showcase Your Organisational Skills
Since this role requires managing your own diary and site inspections, come prepared with examples of how you've successfully managed multiple properties in the past. Highlight any tech tools you've used to streamline your workload—this will resonate well with their tech-driven approach.
✨Build Rapport
During the interview, focus on demonstrating your ability to build genuine relationships with clients. Share specific instances where you've gone above and beyond for directors or leaseholders, as this aligns perfectly with Wilson Hawkins' emphasis on high-touch service.
✨Be Proactive
Prepare to discuss how you've taken initiative in previous roles, whether it was leading a project or mentoring junior team members. This will show that you're not just looking to blend in but are ready to step up and contribute to the team's success.
