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For Companies At a Glance
- Tasks: Provide friendly IT support and manage client technical issues with autonomy.
- Company: A growing Managed Service Provider in Bangor with a collaborative culture.
- Benefits: Competitive salary, health insurance, work-life balance, and mileage allowance.
- Other info: Enjoy a stress-free commute and be heard in a dynamic environment.
- Why this job: Make a real impact in a supportive team while exploring modern tech and AI.
- Qualifications: 4+ years in IT support, strong Microsoft 365 skills, and a proactive attitude.
The predicted salary is between 36000 - 42000 £ per year.
Salary: £36,000 - £42,000 (depending on experience)
About Us
We are a growing Managed Service Provider (MSP) based in Bangor. We manage the IT infrastructure for a variety of fantastic clients, and we pride ourselves on delivering top-tier, friendly technical support. We are not a massive, faceless corporation where you will just be a ticket-closer. We are a small, collaborative team where your contributions have an immediate impact, and we actively support each other to succeed. We are also finding practical ways to embrace AI to improve our workflows and cloud computing solutions. If you are a tech enthusiast who enjoys exploring new tools like Microsoft Copilot and automation, you will fit right in.
The Role
We are looking for a proactive IT Support Engineer to join our team. You will be the friendly face (and voice) of our company, providing exceptional help desk support and helping clients navigate their technical issues. You will have autonomy over your day-to-day work, backed by a supportive team. We will ensure you are fully brought up to speed on our clients and systems, but we love people who naturally take the initiative to solve problems and improve processes.
What You Will Be Doing:
- Taking ownership of technical issues via our ticketing system, seeing them through from logging to resolution.
- Utilising Remote Monitoring and Management (RMM) tools to proactively support and maintain client endpoints.
- Providing brilliant, friendly telephone support.
- Managing and supporting Microsoft 365 environments, Intune, and a variety of other cloud-based systems.
- Acting as an ambassador for our company, ensuring every client feels valued and supported.
- Visiting client sites when hands-on support or hardware deployment is required.
- Helping to roll out practical AI tools (like Microsoft Copilot) and testing automations to make our clients (and our own team) more efficient.
What We Are Looking For:
- Experience: At least 4 years of proven experience in an IT Support role. An MSP background is a massive bonus, as is the ability to confidently manage multiple client environments from day one.
- Tech Stack: Strong hands-on experience with Microsoft 365 administration, Intune, ticketing systems, and RMM tools.
- Networking: Solid understanding of core networking principles, including DHCP, DNS, and general connectivity troubleshooting.
- Communication: Brilliant phone manner. You need to be confident, friendly, and capable of explaining technical concepts without the jargon.
- Mobility: A clean driving license and access to your own vehicle for travel to client sites.
- Attitude: Proactive and accountable. We value people who take ownership of their tickets and collaborate to solve complex issues.
- Continuous Learner: An interest in modern IT trends and a willingness to explore how automation and AI can be practically applied in an MSP environment.
Why Join Us?
- Health Insurance: Health coverage to keep you at your best.
- Work-Life Balance: Standard Monday-to-Friday business hours with no on-call rotas, plus a culture that strictly respects your downtime.
- Stress-Free Location: Our Bangor office offers an easy, against-the-traffic commute from Belfast, and free parking right outside the door.
- Real Impact: No red tape. Your ideas for improving our tech stack or processes will always be heard and genuinely considered.
- Equipped for the Job: Mileage allowance provided for any required travel to client sites.
How to Apply:
If you are an IT professional looking to join a company that values your expertise and supports your growth, we want to hear from you. Please apply directly via LinkedIn or send your CV and a quick note about why you are a great fit.
IT Support Engineer in Bangor employer: Wilson Computers
Contact Detail:
Wilson Computers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Bangor
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft 365 or RMM tools, consider creating a small project or demo to showcase your abilities. This can really set you apart during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on your communication skills. Practice explaining technical concepts in simple terms, as this is key for the role. Remember, it’s all about being friendly and approachable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from proactive candidates who take the initiative!
We think you need these skills to ace IT Support Engineer in Bangor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your CV and cover letter. Remember, we’re a friendly team and we value authenticity.
Tailor Your Application: Make sure to tailor your application to the IT Support Engineer role. Highlight your relevant experience with Microsoft 365, Intune, and any MSP background you have. We love seeing how your skills align with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to explain your experience and skills. We appreciate clarity, especially when it comes to technical concepts, so avoid jargon where possible.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Wilson Computers
✨Know Your Tech Stack
Make sure you brush up on your knowledge of Microsoft 365, Intune, and RMM tools. Be ready to discuss your hands-on experience with these technologies, as well as any specific challenges you've faced and how you overcame them.
✨Show Off Your Communication Skills
Since you'll be the friendly face of the company, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with clients or team members, especially when troubleshooting issues.
✨Demonstrate Proactivity
Prepare to share instances where you've taken the initiative to solve problems or improve processes. This could be anything from automating a task to suggesting a new tool that enhanced efficiency. They love proactive team members!
✨Embrace the AI Angle
Since the company is keen on integrating AI tools like Microsoft Copilot, come prepared with ideas on how you've used or would like to use AI in your work. Show your enthusiasm for exploring new tech and how it can benefit both clients and the team.