Wilson Associates Ltd are recruiting Market Researchers in the South Tyneside area
Your role will involve contacting students who have completed or withdrawn from a course through their local college, council or training provider. You will be contacting people from a wide range of ages, areas of the country and levels of English language skills. The role involves maintaining awareness of students who may demonstrate vulnerabilities during calls. You will be required to follow safeguarding and support processes to ensure that appropriate action is taken in line with policy and procedure.
Responsibilities and Duties
As a tele researcher, you will be responsible for contacting students to complete a survey in relation to the course they have attended. You will be accountable for achieving daily and weekly targets while ensuring an excellent customer experience. You will be entrusted in collecting the information for the survey accurately to ensure we deliver the best possible service for our clients. You will be required to follow safeguarding and support processes to ensure that appropriate action is taken in line with policy and procedure.
Possess and demonstrate excellent communication skills
Great attention to detail
Maintain a professional and business-like approach to each call
Demonstrate a positive and can-do attitude
Able to deliver results and target driven
Elements of objection handling
Strive to meet quality standards
Be able to engage in training and have a proactive approach to further training
Excellent time management
You will need to be able to work the following hours- 37 hours a week(Mon-Fri 09:00-20:00, shifts are during these hours over 4 days. Possible overtime on Saturdays)
Please note this role may also involve a DBS check
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
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Market Researcher in North East employer: Wilson Associates Ltd
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