Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome customers and guide them through the service process with a friendly approach.
- Company: Join Wilson & Co Bolton, a leading car dealership in the North West.
- Benefits: Enjoy 22 days holiday, birthday perks, and discounts on cars and services.
- Why this job: Be part of a supportive team and grow your career in the automotive industry.
- Qualifications: Customer service experience is essential; a calm, confident approach is key.
- Other info: Full training provided with opportunities for career progression.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities
- Welcome customers and guide them through the service process with a friendly and professional approach.
- Book appointments, prepare job cards, and manage workshop scheduling efficiently.
- Communicate clearly with technicians and customers, keeping everyone updated throughout the day.
- Upsell service plans, Vehicle Health Checks (VHC), and seasonal offers where appropriate.
- Handle customer queries and minor complaints professionally and empathetically.
- Maintain accurate records, ensuring compliance with brand and environmental standards.
Qualifications
- Previous experience in a customer service role is essential.
- Car Dealership Service Advisor experience is beneficial (but not required).
- Excellent communication and organisational skills.
- A calm, confident approach, even under pressure.
- Willingness to learn and grow within a supportive team environment.
- A full UK driving licence.
About Wilson & Co Bolton
Wilson and Co Bolton are one of the North West's largest privately owned car dealerships. Alongside our established Peugeot, Vauxhall & KGM (formerly SsangYong) franchises, we’re now proud to welcome BYD - a global leader in electric vehicles. We have recently invested significantly into our Bolton dealership so it’s an exciting time to join our growing team.
What Wilson & Co offer
- A welcoming, supportive team with full training provided.
- Opportunities for career progression within our growing dealer group.
- Manufacturer training and certification.
- Recognition for your contribution to customer satisfaction.
- Additional benefits you’ll receive:
- 22 days holiday + bank holidays.
- Half-day additional holiday on your birthday.
- Birthday and Christmas gifts.
- Company pension scheme.
- Death in Service.
- Substantial discounts on new cars, parts, and servicing for you and your family.
- Length of service recognition and rewards.
- Access to car, tech, home, and bike-to-work schemes after probation.
Working hours
Monday to Friday 8:00am - 5.30pm. Saturday mornings on a rota.
Service Advisor in Bolton employer: Wilson and Co
Contact Detail:
Wilson and Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Bolton
✨Tip Number 1
Get to know the company before your interview! Research Wilson & Co Bolton, their values, and what makes them tick. This way, you can tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to chat with customers and technicians all day. Role-play with a friend or family member to get comfortable with handling queries and upselling services.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed schedules or handled multiple tasks in previous roles. This will demonstrate that you can keep everything running smoothly at Wilson & Co.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our supportive team right from the start!
We think you need these skills to ace Service Advisor in Bolton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects how you’d interact with our customers.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or as a Service Advisor. We love seeing how your past roles have prepared you for this position, so connect the dots for us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Remember, clarity is key when communicating with both customers and us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wilson and Co
✨Know the Company
Before your interview, take some time to research Wilson & Co Bolton. Understand their values, the brands they represent, and their recent investments. This will not only show your interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Since previous experience in customer service is essential, prepare specific examples from your past roles where you successfully handled customer queries or complaints. Highlight your ability to communicate clearly and empathetically, as this is crucial for a Service Advisor.
✨Practice Upselling Scenarios
As a Service Advisor, upselling service plans and offers is part of the job. Think of ways you can present these services to customers in a friendly manner. Practising role-play scenarios can help you feel more confident during the interview.
✨Stay Calm Under Pressure
The job requires a calm and confident approach, especially when dealing with multiple tasks. During the interview, be prepared to discuss how you manage stress and maintain organisation in a busy environment. Share any techniques you use to stay focused and efficient.