At a Glance
- Tasks: Support customers and engineers with technical queries and fault diagnosis.
- Company: Join a friendly team in a leading fire and security company.
- Benefits: Competitive salary, training opportunities, hybrid working, and free parking.
- Other info: Enjoy a supportive environment with opportunities for growth and development.
- Why this job: Make a real impact by solving technical challenges and improving service quality.
- Qualifications: Experience as a field-based engineer with strong knowledge of intruder alarms.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Technical Support professional to join our team in Leicester. This role would suit someone who has previously worked as a field-based engineer within the fire and security industry, particularly with strong intruder alarm experience, and is looking to move into a technical support role.
Working closely with the Service Manager, Chief Engineer and Installation Manager, you will support both customers and engineers with technical queries, fault diagnosis, remedial works and service delivery.
Key Responsibilities- Support Extra Works Growth by identifying remedial opportunities, following up quotations and helping convert work into revenue.
- Manage remedial works end to end, from quotation and parts ordering through to engineer scheduling and invoicing.
- Review false alarm notifications, contact customers about risks and recommend appropriate call-outs or remedial works.
- Support key accounts with maintenance bookings, renewals, technical queries and client meetings where required.
- Coordinate materials efficiently, ensuring parts are ordered promptly and collected from convenient locations to reduce unnecessary travel.
- Provide technical support to engineers and customers, including fault diagnosis, problem resolution and complex technical queries.
- Work closely with the Service Manager and Chief Engineer, providing cover and support when needed.
- Help improve service quality, training, customer experience and day-to-day team efficiency through ad hoc projects and continuous improvement.
We are looking for someone who has:
- Previous experience as a field-based engineer
- Strong hands-on knowledge of intruder alarms, access control, CCTV, emergency lighting and fire systems
- Excellent fault-finding and problem-solving skills
- A proactive, team-focused approach
- Commercial awareness and the ability to identify remedial works or additional service opportunities
- Competitive salary, dependent on experience
- Free onsite or nearby parking
- Training and development opportunities
- Friendly and supportive team environment
- Hybrid working available
Technical Support in Leicester employer: Wilson Alarm Systems Limited
Join our dynamic team in Leicester as a Technical Support professional, where you'll benefit from a competitive salary and a supportive work culture that prioritises employee growth and development. With hybrid working options and a friendly environment, we encourage collaboration and innovation, making it an excellent place for those looking to advance their careers in the fire and security industry.
Contact Details:
Wilson Alarm Systems Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wilson Alarm Systems Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wilson Alarm Systems Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wilson Alarm Systems Limited:Your cover letter is your chance to shine! Tell us why you want to work at Wilson Alarm Systems Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wilson Alarm Systems Limited!
How to prepare for a job interview at Wilson Alarm Systems Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
