At a Glance
- Tasks: Lead a team in a fast-paced call centre, optimising schedules and ensuring excellent customer service.
- Company: Fast-growing property maintenance specialist with a focus on rapid response and customer satisfaction.
- Benefits: Competitive salary, full-time hours, and opportunities for career growth.
- Other info: Join a dynamic team and thrive in a supportive environment.
- Why this job: Be the driving force behind efficient operations and make a real difference in customer experiences.
- Qualifications: Leadership experience in call centres or logistics, strong local knowledge, and tech-savvy skills.
The predicted salary is between 45000 - 45000 £ per year.
Despatch Team Leader , Inbound Call Centre Location, Reigate 38 to 45k per annum, dependent on experience Job Type Full-time, Permanent Mon-Fri, office based This leading, fast-growing property maintenance specialist serving residential clients across Surrey and the South East is looking for a despatch team leader to run a small team on an inbound call centre.
This company prides its self on rapid response times, exceptional customer service, and fixing issues right the first time.
They are looking for an energetic, organized, and resilient Despatch Team Leader to maintain a high standard.
If you thrive in a fast paced environment and love solving logistical puzzles, we want to hear from you.
The Role, As a Despatch Team Leader, you will be the engine room of our daily operations.
You will manage a team of call handlers and dispatchers, ensuring our fleet of trades operatives are routed efficiently across Surrey and neighbouring counties roads to reach our customers quickly.
Key Responsibilities, Lead and Inspire, Supervise, coach, and support a small team of dispatchers and call handlers to meet daily service targets.
Smart Scheduling, Dynamically allocate emergencies and routine maintenance tasks to the right engineers based on skills and location.
Route Optimisation, Use live tracking software to minimize travel times around Surreys major routes A3, M25, A31, M3 and maximize engineer productivity.
Bridge the Gap, Act as the main point of contact between our field engineers and the call centre to resolve on-site delays or parts issues.
Customer Care, Step in to handle complex customer escalations, ensuring a professional and reassuring resolution during stressful home emergencies.
What We Are Looking For..
Skills needed, Leadership Experience, Proven track record leading a team in a call centre, logistics, scheduling, or emergency services environment.
Local Knowledge, A strong understanding of Surrey geography and traffic patterns to optimize daily schedules.
Tech Savvy, Proficiency with workforce scheduling tools Cool Under Pressure, The ability to stay calm, decisive, and positive during high volume periods.
Please apply online with your updated CV
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Call Centre Team Leader in Guildford employer: WILREC Ltd
Join a leading domestic plumbing repairs and maintenance specialist that values its employees and fosters a supportive work culture. With competitive benefits, ongoing training opportunities, and the chance to work in the beautiful SO, BH, or PO postcode areas, this role offers not just a job, but a pathway to meaningful career growth in a thriving team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Team Leader in Guildford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WILREC Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WILREC Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Team Leader in Guildford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WILREC Ltd:Your cover letter is your chance to shine! Tell us why you want to work at WILREC Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WILREC Ltd!
How to prepare for a job interview at WILREC Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
