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- Tasks: Carry out maintenance, installation, and repairs on pumps while ensuring high customer satisfaction.
- Company: Join Wilo UK, a leader in pump technology with a strong focus on customer service.
- Benefits: Enjoy 25 days annual leave, a company van, and a salary sacrifice pension scheme.
- Why this job: Make a real impact by solving technical challenges and enhancing customer experiences.
- Qualifications: Knowledge of pump technology and electrical/mechanical engineering is preferred.
- Other info: Great opportunities for continuous training and personal development.
The predicted salary is between 30000 - 42000 £ per year.
Are you a customer-focused Service Engineer who has a good knowledge of both electrical and mechanical engineering? Do you have a good understanding of pumps and a customer-focused mindset? Then join our engineering team at Wilo UK…we are continuously on the lookout for Field Service Engineers in the London area.
Core Responsibilities:
- To carry out commissioning, maintenance, installation, and warranty work on required products.
- To issue point of work risk assessments and method statements.
- Ensure all task-related documentation is completed upon conclusion of each service activity, including obtaining customer signatures on manned sites.
- Submit all completed documentation to the office daily via remote access.
- Conduct thorough visible and technical assessment of equipment breakdowns, diagnosing faults and determining the scope of work required for effective repair and maintenance.
- Take full ownership and responsibility for all service tasks undertaken, ensuring they are completed to a high standard, within agreed timeframes, and in alignment with company policies and customer expectations.
- Effective communication with our internal service department is paramount to ensure seamless coordination and timely updates.
- To adhere to all health and safety requirements of Wilo and any sites being visited.
- To complete mandatory company health & safety training courses, where required.
- To uphold the Company values and vision across all stakeholders in line with our Wilo Code of Conduct.
Qualifications…do you fit the criteria:
- Good knowledge of pump technology preferred (HVAC).
- Experience in the industry or comparable or technical education of electrical/mechanical engineering.
- Sound understanding of Health & Safety practices.
- Experience of field and lone working.
- High customer focused mindset – ability to work across all stakeholders.
- Ability to use CRM system confidently when job reporting.
- DBS Check - Mandatory.
- Full UK Driving License.
What Wilo offer you:
- 25 days annual leave + 8 bank holidays.
- Holiday entitlement increases with length of service.
- Buy & Sell Holiday Scheme (after qualifying period).
- Door to door payment.
- Company Van.
- Salary Sacrifice Pension Scheme, to help you save towards your retirement.
- Life Assurance - 3x Annual Salary.
- Cycle to work scheme.
- Try Something New Scheme – up to £150.00 towards trying something new!
- Continuous Training and Development support.
Field Service Engineer - London employer: Wilo UK
Contact Detail:
Wilo UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who work at Wilo or similar companies. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge, especially around pumps and electrical/mechanical systems. We want you to show off your skills and how they align with what Wilo is looking for!
✨Tip Number 3
Don’t forget to showcase your customer-focused mindset during interviews. Share examples of how you've gone above and beyond for customers in past roles. It’s all about demonstrating that you’re the right fit for their team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Wilo team. Let’s get you that Field Service Engineer role!
We think you need these skills to ace Field Service Engineer - London
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your electrical and mechanical engineering knowledge in your application. We want to see how your experience with pumps and customer service can make a difference in our team!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences.
Tailor Your Application: Don’t just send a generic application! Tailor it to the Field Service Engineer role by mentioning specific responsibilities from the job description that you’ve handled before. This shows us you’re genuinely interested.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Wilo UK
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical engineering knowledge, especially around pump technology. Be ready to discuss specific examples from your past experiences that showcase your skills in maintenance, installation, and troubleshooting.
✨Showcase Your Customer Focus
Since this role is all about customer interaction, prepare to share instances where you've gone above and beyond for a client. Highlight your ability to communicate effectively and how you ensure customer satisfaction during service tasks.
✨Be Safety Savvy
Familiarise yourself with health and safety practices relevant to the field. Be prepared to discuss how you’ve adhered to safety protocols in previous roles and how you plan to maintain these standards while working independently.
✨Document Everything
Understand the importance of documentation in this role. Be ready to explain how you manage paperwork, including risk assessments and method statements, and how you ensure everything is submitted accurately and on time.