At a Glance
- Tasks: Support students and clients with study guidance and technical assistance via various platforms.
- Company: Join Phoenix Health & Safety, a leader in health and safety training.
- Benefits: Enjoy 25 days annual leave, hybrid working, and health perks.
- Other info: Flexible working environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping others succeed in their careers.
- Qualifications: NEBOSH qualification or IOSH membership preferred; strong attention to detail required.
The predicted salary is between 35000 - 40000 £ per year.
Location: UK - Homebased with travel to our Cannock office once a month/quarter
Salary: £35,000 - £40,000 DoE
Contract Type: Permanent, Full Time
What We Can Offer You: 25 Days Annual Leave, Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources
We're looking for a Study and Technical Support Advisor who genuinely cares about helping others to learn and succeed. This is the perfect role for someone who enjoys bringing structure to their work, but also understands that behind every query is a person needing guidance, reassurance, or sometimes even a nudge in the right direction. You'll take pride in getting the details right, staying organised and following processes. You’ll already have an understanding of health & safety in practice - whether that’s through a NEBOSH qualification or IOSH membership - and be keen to keep building your knowledge.
If you're someone who finds satisfaction in solving problems, keeping things running smoothly, and supporting others, we'd love to hear from you!
Job purpose, tasks and responsibilities:
- Marking assessments and providing outstanding support to our students and clients via calls, emails, and social media platforms.
- Delivering an exemplary level of study support to Phoenix students, creating a positive learning experience through technical guidance and encouragement.
- Providing remote consultancy to our expanding client base.
- Engaging across Phoenix’s social media platforms, responding to queries, posting health and safety news, and supporting student learning.
- Ensuring all delegates receive respectful and professional support.
- Marking mock exam papers with accuracy and offering constructive feedback.
- Contributing directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources.
- Managing email, phone, and webchat queries, and monitoring the Facebook page to ensure only members are granted access and queries/complaints are effectively managed.
- Conducting 1:1 sessions with students who require additional support.
- Staying updated on changes to health and safety standards and legislation.
- Efficiently planning your own diary and workload to meet service level agreements.
What’s the Best Thing About This Role? You will gain immense satisfaction from helping students succeed, supporting their career growth, and witnessing them achieve promotions and professional development.
What’s the Most Challenging Thing About This Role? This role demands a strong focus and to excel in structured and consistent workflows. You must maintain concentration and ensure high levels of accuracy across varied content while effectively managing your time.
Essential and desirable capabilities:
- NEBOSH National Diploma or working towards this.
- Membership of IOSH – TechIOSH or higher.
- Strong attention to detail and accuracy.
- The ability to work independently and stay focused.
- Excellent IT literacy and the ability to quickly learn and adapt to new systems.
- Strong prioritisation and organisational skills to manage your workload effectively.
It would be great if you have:
- Experience in a health and safety advisory experience.
- Experience in practical health and safety experience.
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
About us: Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team! Join us and do Work That Means Something.
At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning. Join us and make a real difference. Click on “APPLY” today!
Study and Technical Support Advisor employer: Wilmington
At Phoenix Health & Safety, part of Wilmington plc, we pride ourselves on being an exceptional employer that values individuality and inclusivity. Our supportive work culture fosters personal and professional growth, offering extensive benefits such as hybrid working, generous annual leave, and access to wellbeing resources. Join us in a role where you can make a meaningful impact on students' lives while enjoying the flexibility of home-based work with occasional travel to our Cannock office.
StudySmarter Expert Advice🤫
We think this is how you could land Study and Technical Support Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Phoenix Health & Safety. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to study support and health & safety. Think about how your past experiences align with the role. We want you to feel confident when discussing your skills and how they can benefit the team.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've tackled challenges in the past. This is key for a role where you'll be supporting students and clients, so let your experience shine through!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Plus, it’s a great way to engage with the interviewers!
We think you need these skills to ace Study and Technical Support Advisor
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about supporting students and clients in their learning journey.
Be Detail-Oriented:Since attention to detail is key in this role, make sure your application is free from typos and errors. We appreciate a well-structured application that reflects your ability to stay organised and follow processes.
Highlight Relevant Experience:If you've got any experience in health and safety or similar roles, don’t hold back! Share specific examples that demonstrate your skills and how they relate to the Study and Technical Support Advisor position.
Apply Through Our Website:Remember, the best way to apply is through our website. It’s straightforward and ensures your application gets to us directly. Plus, it’s a great way to explore more about what we do at Phoenix Health & Safety!
How to prepare for a job interview at Wilmington
✨Know Your Stuff
Make sure you brush up on your health and safety knowledge, especially if you have a NEBOSH qualification or IOSH membership. Be ready to discuss how you've applied this knowledge in real-world situations, as it shows you're not just book-smart but also practical.
✨Show Your Supportive Side
This role is all about helping others succeed, so think of examples where you've provided support or guidance. Whether it's through tutoring, mentoring, or simply being a good listener, share those experiences to highlight your caring nature.
✨Get Organised
Since the job requires strong organisational skills, demonstrate your ability to manage your time effectively. You could mention tools or methods you use to stay organised, like digital calendars or task management apps, to show you're proactive.
✨Engage with Their Community
Familiarise yourself with Phoenix Health & Safety's social media presence and any recent news or updates. Being able to discuss their online engagement strategies or recent posts will show that you're genuinely interested in the company and its mission.
