At a Glance
- Tasks: Coordinate training events and support clients in a dynamic environment.
- Company: Join Bond Solon, a leading legal training provider with a collaborative culture.
- Benefits: Enjoy 25 days annual leave, hybrid working, and health perks.
- Other info: Great opportunity for career growth in a fast-paced setting.
- Why this job: Be at the heart of impactful training and build valuable relationships.
- Qualifications: Experience in administration and strong communication skills are essential.
The predicted salary is between 28500 - 28500 £ per year.
Location: Hybrid/ London office one day per week
Salary: £28,500 per annum, depending on experience
Contract Type: Full Time, Permanent
What We Can Offer You:
- 25 Days Annual Leave (Pro-Rata for Part-Time and Fixed-Term Roles)
- Additional Holiday Purchase
- Hybrid Working
- Performance-Related Bonus
- Life Assurance
- Vitality Private Healthcare
- Health Cash Plan
- Subsidised Gym Memberships
- Cycle to Work Scheme
- Discount Vouchers
- Access to Wellbeing Resources
As our Customer Service Coordinator, you’ll support clients, trainers and colleagues across a high volume of training courses and programmes, ensuring everything runs smoothly from start to finish. This includes both virtual and in-person training sessions.
Job purpose, tasks and responsibilities:
- Supporting the day-to-day administration of our training courses and events.
- Building strong working relationships with clients (L&D administrators within client organisations), trainers, and internal teams.
- Coordinating a large volume of training sessions, ensuring all logistics are accurately managed.
- Speaking with clients to confirm the details of their in-house training sessions.
- Ensuring trainers have everything they need, from documentation to venue or virtual platform details.
- Working closely with venue teams to finalise delegate numbers, room setups, and any specific requirements.
- Troubleshooting virtual platform issues if they arise.
- Liaising with accreditation bodies to ensure our qualifications meet required standards.
- Ordering course materials and checking they arrive on time.
- Handling queries from clients and colleagues with professionalism and confidence.
- Managing feedback forms and links to help us keep improving what we do.
- Providing cover for team members when needed.
To be successful in this role, you must have/ be:
- A background in administration, with experience in coordination roles, training or events essential to enable you to hit the ground running.
- Solid computer skills, especially in Word, Excel, and PowerPoint.
- Great communication and customer service skills – you are confident speaking with clients and colleagues and enjoy helping people.
- Strong attention to detail – you spot the small things and aim to get it right first time.
- A collaborative, team-oriented approach.
- Strong organisational and prioritisation skills, particularly when managing multiple tasks and deadlines.
- Advanced English skills, both written and spoken.
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
For more than 25 years, Bond Solon has supported clients with skills and knowledge to comply with the law and to achieve their purpose. We’re proud to be part of Wilmington PLC’s training and education division.
Join us and do Work That Means Something. At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape.
Client Services Coordinator in London employer: Wilmington
Wilmington Events is an exceptional employer that offers a dynamic and inclusive work environment, perfect for those passionate about delivering high-profile events. With a strong focus on employee growth, you will have access to extensive learning opportunities, hybrid working arrangements, and a comprehensive benefits package including private healthcare and performance-related bonuses. Join our ambitious team in London and make a meaningful impact on the future of events in the Governance, Risk, and Compliance sector.
