At a Glance
- Tasks: Manage course administration and provide excellent customer service to students.
- Company: Join Phoenix Health & Safety, a leading provider of health and safety training.
- Benefits: Enjoy 25 days annual leave, hybrid working, and performance-related bonuses.
- Other info: Exciting growth opportunities in a dynamic work environment.
- Why this job: Be part of a supportive team and make a real impact on student experiences.
- Qualifications: Proven admin experience, strong communication skills, and attention to detail required.
The predicted salary is between 26227 - 26227 £ per year.
Location: Office based, Cannock
Salary: £26,227.50 per annum pro rata
Contract Type: 9 months FTC
What We Can Offer You:
- 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles)
- Additional Holiday Purchase
- Hybrid Working
- Performance-Related Bonus
- Life Assurance
- Vitality Private Healthcare
- Subsidised Gym Memberships
- Cycle to Work Scheme
- Discount Vouchers
- Access to Wellbeing Resources
Why Do We Want You?
Phoenix Health & Safety, part of Wilmington plc, is looking for a highly organised Operations Administrator to join our team. This is a data-driven administrative role that is essential to the smooth running of the Operations Department. You'll manage a high volume of administrative tasks, maintain accurate records and ensure course procedures and policies are followed. You'll also provide excellent customer service by responding to telephone and email enquiries from students.
The successful candidate will have strong time management and prioritisation skills, work accurately under pressure and be able to manage their own workload while supporting the wider team.
Job purpose, tasks and responsibilities:
The role plays a vital part in the administration and smooth running of the Operations Department, ensuring all course procedures and policies are adhered to. Excellent customer service is essential, as is the ability to work accurately and efficiently. The ideal candidate will be competent in prioritising tasks and working with little supervision. The successful candidate will be self-motivated, trustworthy and work alongside a team of seven people within the Operations Administration department.
You will be responsible for:
- Managing the administration for courses.
- Enrolling delegates onto their respective online accounts.
- Registering delegates with the awarding body.
- Processing and submitting course results.
- Creating and running reports for clients.
- Sending course certificates to students within KPI deadlines.
- Responding to telephone and email enquiries from students.
- Assisting colleagues with general administrative duties.
- Ensuring all course procedures and policies are followed accurately.
What’s the Best Thing About This Role?
This is an excellent opportunity to become part of a supportive and collaborative Operations team where your work has a direct impact on delivering an outstanding experience for our students. Every day brings a variety of administrative tasks, allowing you to develop your organisational skills while contributing to the successful delivery of our training programmes.
What’s the Most Challenging Thing About This Role?
This role involves managing a high volume of data entry and administrative processes while maintaining a high level of accuracy. You'll need to effectively prioritise your workload, meet deadlines and respond to student enquiries, often balancing multiple tasks simultaneously.
Essential and desirable capabilities:
To be successful in this role, you must have:
- Proven experience as an Administrator.
- Outstanding communication and interpersonal abilities.
- Excellent organisational skills.
- Strong attention to detail.
- Strong prioritisation and time management skills.
- Ability to handle confidential information.
- Ability to multitask effectively.
- Excellent customer service skills.
- Ability to manage your own workload and assist team members when needed.
- Ability to adapt to new software packages.
- Fully conversant in Microsoft Word and Excel.
To be successful in this role, it would be great if you have:
- Experience working with e-learning platforms or within an e-learning environment.
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
About Us:
Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!
Join us and do Work That Means Something. At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.
Whether you're just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning. Join us and make a real difference. Click on “APPLY” today!
Operations Administrator in Cannock employer: Wilmington
At Phoenix Health & Safety, part of Wilmington plc, we pride ourselves on being an excellent employer that values individuality and inclusivity. Our Cannock office offers a supportive work culture with opportunities for professional growth, competitive benefits including hybrid working, private healthcare, and a performance-related bonus, ensuring that our Operations Administrator role is not just a job, but a meaningful career path where you can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Administrator in Cannock
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Wilmington.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Wilmington. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Operations Administrator in Cannock
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Wilmington.
How to prepare for a job interview at Wilmington
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Wilmington's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Wilmington offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
