At a Glance
- Tasks: Support students and clients with study guidance and technical assistance.
- Company: Join Phoenix Health and Safety, a leader in health and safety training and consultancy.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive, inclusive culture.
- Other info: Flexible working arrangements with a focus on personal growth and inclusivity.
- Why this job: Make a real impact by helping others succeed in their careers while developing your skills.
- Qualifications: NEBOSH National Diploma or working towards it; strong attention to detail required.
The predicted salary is between 29000 - 35000 £ per year.
Company Outline
Job Role: Study and Technical Support Advisor
Location: UK - Homebased with travel to our Cannock office once a month / quarter
Salary: £35,000 - £40,000 DoE
Contract Type: Permanent, Full Time
What We Can Offer You: 25 Days Annual Leave, Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources
Why Do We Want You?
We're looking for a Health & Safety Study and Technical Support Advisor to join Phoenix Health & Safety, part of Wilmington plc.
This is an exciting opportunity for an experienced health and safety professional who enjoys sharing their expertise, supporting learners through professional qualifications, and helping organisations create safer workplaces.
Working as part of our specialist team, you'll provide technical guidance to students and clients, mark assessments, contribute to training content, and ensure our advice reflects current legislation and industry best practice.
This role offers an excellent opportunity for a health and safety professional looking to broaden their expertise across education, consultancy and technical advisory services while continuing to develop their professional credentials.
At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria.
Job Purpose, Tasks And Responsibilities
You'll be marking assessments and providing outstanding technical support to our students and clients via calls, emails, and social media platforms.
You'll also contribute directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources, ensuring they remain accurate, engaging, and aligned with current legislation and best practice.
You'll be responsible for:
- Provide expert study support and technical guidance to Phoenix students, helping them achieve their qualification goals.
- Providing remote consultancy to our expanding client base.
- Engaging across Phoenix’s social media platforms, responding to queries, posting health and safety news, and supporting student learning.
- Ensuring all delegates receive respectful and professional support.
- Marking mock exam papers with accuracy and offering constructive feedback.
- Contribute directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources.
- Managing email, phone, and webchat queries, and monitoring the Facebook page to ensure only members are granted access and queries/complaints are effectively managed.
- Deliver one-to-one coaching and support sessions for learners requiring additional guidance.
- Monitor developments in health and safety legislation and best practice, ensuring advice and learning materials remain current.
- Efficiently planning your own diary and workload to meet service level agreements.
What's the Best Thing About This Role?
You’ll play a direct role in improving workplace health and safety by helping students build the knowledge, confidence and competence needed to protect themselves and others.
Supporting learners as they achieve professional qualifications and progress in their careers makes this a genuinely rewarding opportunity.
What's the Most Challenging Thing About This Role?
This role requires exceptional attention to detail, technical accuracy and the ability to interpret and communicate health and safety legislation clearly.
You’ll need to manage multiple priorities while ensuring all guidance, marking and learner support remains accurate, consistent and up to date.
Essential And Desirable Capabilities
To be successful in this role, you must have:
- NEBOSH National Diploma.
- Membership of IOSH – TechIOSH or higher.
- Strong attention to detail and accuracy.
- The ability to work independently and stay focused.
- Excellent IT literacy and the ability to quickly learn and adapt to new systems.
- Strong prioritisation and organisational skills to manage your workload effectively.
To be successful in this role, it would be great if you have:
- Experience in a health and safety advisory role.
- Practical experience implementing health and safety management systems.
- Previous experience providing training, coaching or learner support would be advantageous.
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
Before you go....
About Us
Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!
Join us and do Work That Means Something
At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape.
When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.
Whether you're just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning.
Join us and make a real difference.
#J-18808-Ljbffr
Study and Technical Support Advisor in Cannock employer: Wilmington plc
Wilmington plc is an exceptional employer located in Cannock, offering a supportive and collaborative work environment for Operations Administrators. With a focus on employee well-being, we provide generous benefits such as 25 days of annual leave, hybrid working options, and access to private healthcare, ensuring our team members thrive both personally and professionally. Join us to develop your skills in a role that directly impacts the success of our training programmes while being part of a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Study and Technical Support Advisor in Cannock
✨Tip Number 1
Familiarise yourself with the latest health and safety standards and legislation. This knowledge will not only help you in the role but also demonstrate your commitment to staying updated, which is crucial for a Study and Technical Support Advisor.
✨Tip Number 2
Engage with Phoenix Health and Safety's social media platforms before your interview. Understanding their online presence and how they interact with students can give you valuable insights and show your enthusiasm for the role.
✨Tip Number 3
Practice your communication skills, especially in providing constructive feedback. As you'll be marking assessments and supporting students, being able to convey information clearly and positively is key.
✨Tip Number 4
Prepare examples of how you've successfully managed your workload and prioritised tasks in previous roles. This will highlight your organisational skills, which are essential for excelling in this position.
We think you need these skills to ace Study and Technical Support Advisor in Cannock
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the role of Study and Technical Support Advisor. Emphasise your attention to detail, organisational skills, and any health and safety qualifications you possess.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for helping others succeed and your ability to maintain accuracy in a fast-paced environment. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Highlight Relevant Qualifications:Clearly state your NEBOSH National Diploma status and IOSH membership in your application. If you're working towards these qualifications, mention your progress and commitment to achieving them.
Showcase Communication Skills:Since the role involves engaging with students and clients through various platforms, highlight your communication skills. Provide examples of how you've successfully managed queries or provided support in previous roles.
How to prepare for a job interview at Wilmington plc
✨Show Your Passion for Helping Others
During the interview, express your enthusiasm for supporting students and clients. Share examples of how you've helped others succeed in the past, as this role is all about providing outstanding support.
✨Demonstrate Attention to Detail
Since marking assessments accurately is a key responsibility, be prepared to discuss your methods for ensuring precision in your work. You might even want to bring examples of your previous work that showcase your attention to detail.
✨Familiarise Yourself with Health and Safety Standards
Stay updated on current health and safety legislation and standards. Being knowledgeable about these topics will not only impress your interviewers but also show your commitment to the field.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage multiple queries. Think of scenarios where you had to prioritise tasks or provide technical support, and be ready to discuss how you handled them.
