At a Glance
- Tasks: Support learners in navigating our online platform and solve their tech-related queries.
- Company: Join the International Compliance Association, a part of Wilmington plc, with a focus on learner support.
- Benefits: Enjoy 25 days annual leave, hybrid working, performance bonuses, and health perks.
- Other info: Be part of a supportive team with opportunities for personal growth.
- Why this job: Make a real difference by helping learners thrive in their educational journey.
- Qualifications: Strong people skills and a knack for technology are essential.
The predicted salary is between 30000 - 40000 € per year.
Location: Hybrid / Birmingham - 1 Day in Office Per Week
Salary: Competitive (DoE)
Contract Type: Permanent, Full-Time
What We Can Offer You:
- 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles)
- Additional Holiday Purchase
- Hybrid Working
- Performance-Related Bonus
- Life Assurance
- Vitality Private Healthcare
- Subsidised Gym Memberships
- Cycle to Work scheme
- Discount Vouchers
- Access to Wellbeing Resources
Why do we want you?
Do you enjoy helping learners solve problems and get comfortable with technology? At the International Compliance Association (part of Wilmington plc), you’ll support learners as they get started with our online platform. This role is focused entirely on guiding, assisting, and problem‑solving; it is not a sales position. You’ll help users with first logins, show them how to access resources, answer everyday technical questions, and contribute to keeping onboarding processes and learning materials clear and up to date. If you enjoy a hands‑on role where you can put your people and tech skills to good use, we’d love to hear from you!
As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria.
Job purpose, tasks and responsibilities:
Your responsibilities include: Learner Activation
Learning Onboarding Advisor employer: Wilmington plc
At the International Compliance Association, we pride ourselves on being an excellent employer that values employee well-being and growth. With a hybrid working model based in Birmingham, we offer competitive benefits including generous annual leave, private healthcare, and opportunities for professional development, all within a supportive and inclusive work culture. Join us to make a meaningful impact while enjoying a balanced work-life environment.
StudySmarter Expert Advice🤫
We think this is how you could land Learning Onboarding Advisor
✨Tip Number 1
Get to know the company! Research the International Compliance Association and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in helping learners.
✨Tip Number 2
Practice your problem-solving skills! Since the role is all about assisting learners with tech issues, think of common problems they might face and how you'd guide them through solutions. Role-play with a friend if you can!
✨Tip Number 3
Be ready to showcase your people skills! During interviews, share examples of how you've helped others in the past. Whether it's tech support or just lending a hand, let them see your passion for helping learners.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our team at StudySmarter.
We think you need these skills to ace Learning Onboarding Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Learner Onboarding Advisor role. Highlight your experience in helping learners and your tech skills, as these are key to what we’re looking for!
Show Your Passion:Let us know why you’re excited about this role! Share your enthusiasm for supporting learners and solving problems. A genuine passion can really make your application stand out.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine through, so make every word count!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Wilmington plc
✨Know the Company Inside Out
Before your interview, take some time to research the International Compliance Association and its mission. Understand their online platform and the kind of support they provide to learners. This will not only show your enthusiasm but also help you tailor your answers to align with their values.
✨Showcase Your Problem-Solving Skills
Since the role focuses on guiding and assisting learners, prepare examples from your past experiences where you've successfully solved problems or helped others navigate technology. Be ready to discuss specific situations and the impact your assistance had on the users.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but engaging with them. Reflect back what you understand and ask clarifying questions if needed. This will highlight your communication skills and your commitment to understanding learner needs.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the onboarding processes and how the team collaborates to support learners. This shows your genuine interest in the role and helps you assess if the company culture is a good fit for you.
