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For Companies At a Glance
- Tasks: Support students and clients with study guidance and technical assistance.
- Company: Join Phoenix Health and Safety, a leader in health and safety training.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real difference in students' careers while developing your own skills.
- Qualifications: NEBOSH National Diploma or working towards it, strong attention to detail.
- Other info: Inclusive workplace celebrating individuality and offering career advancement.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Company Outline
Location: Hybrid / Cannock, WS12 2HA (Mainly working from home, in the office once a month / quarter)
Salary: ÂŁ35,000 - ÂŁ40,000 DoE
Contract Type: Permanent
Why Do We Want You?
We are looking for a dedicated Study and Technical Support Advisor to join our growing team at Phoenix Health and Safety, part of the Wilmington Plc. We need someone who is highly detail-oriented, has a strong focus to excel in structured and consistent workflows, and possesses strong prioritisation and organisational skills. You will be responsible for marking assessments with precision and providing outstanding support to our students and clients via calls, emails, and social media platforms. You will also contribute directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources. If you have a passion for helping others succeed and the drive to maintain accuracy in a fast-paced environment, this role is for you.
Please note: At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!
Job Purpose, Tasks And Responsibilities
- Delivering an exemplary level of study support to Phoenix students, creating a positive learning experience through technical guidance and encouragement.
- Providing remote consultancy to our expanding client base.
- Engaging across Phoenix’s social media platforms, responding to queries, posting health and safety news, and supporting student learning.
- Ensuring all delegates receive respectful and professional support.
- Marking mock exam papers with accuracy and offering constructive feedback.
- Contributing directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources.
- Managing email, phone, and webchat queries, and monitoring the Facebook page to ensure only members are granted access and queries/complaints are effectively managed.
- Conducting 1:1 sessions with students who require additional support.
- Staying updated on changes to health and safety standards and legislation.
- Efficiently planning your own diary and workload to meet service level agreements.
What’s the Best Thing About This Role?
You will gain immense satisfaction from helping students succeed, supporting their career growth, and witnessing them achieve promotions and professional development.
What’s the Most Challenging Thing About This Role?
This role demands a strong focus and to excel in structured and consistent workflows. You must maintain concentration and ensure high levels of accuracy across varied content while effectively managing your time.
Essential And Desirable Capabilities
To be successful in this role, you must have:
- NEBOSH National Diploma or working towards this.
- Membership of IOSH – TechIOSH or higher.
- Strong attention to detail and accuracy.
- The ability to work independently and stay focused.
- Excellent IT literacy and the ability to quickly learn and adapt to new systems.
- Strong prioritisation and organisational skills to manage your workload effectively.
To be successful in this role, it would be great if you have:
- Experience in a health and safety advisory experience.
- Experience in a practical health and safety experience.
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
About Us
Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!
Find What You’re Looking For
We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support, and fair rewards.
Click on “APPLY” today!
Study and Technical Support Advisor in Doncaster employer: Wilmington plc
Contact Detail:
Wilmington plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Study and Technical Support Advisor in Doncaster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Phoenix Health and Safety. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to study support and technical guidance. Think about examples from your past experiences that highlight your attention to detail and organisational skills. We want to see how you can shine in this role!
✨Tip Number 3
Show off your communication skills! Since you'll be engaging with students and clients via calls, emails, and social media, practice articulating your thoughts clearly. Maybe even do a mock interview with a friend to get comfortable with discussing your ideas.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. Plus, it shows you’re proactive!
We think you need these skills to ace Study and Technical Support Advisor in Doncaster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the role of Study and Technical Support Advisor. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant achievements!
Showcase Your Attention to Detail: Since this role requires a strong focus on accuracy, be sure to demonstrate your attention to detail in your application. Whether it’s through your formatting or the way you present your experiences, we’re looking for candidates who take pride in their work.
Be Personable and Engaging: Remember, you’ll be supporting students and clients, so let your personality shine through! Use a friendly tone in your cover letter and show us your passion for helping others succeed. We love candidates who can connect with people!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Wilmington plc
✨Know Your Stuff
Make sure you brush up on health and safety standards, especially those relevant to the role. Familiarise yourself with NEBOSH and IOSH guidelines, as well as any recent changes in legislation. This will show your commitment and expertise during the interview.
✨Showcase Your Support Skills
Prepare examples of how you've provided exceptional support in previous roles. Think about specific instances where you helped students or clients overcome challenges. Highlight your communication skills, especially in remote settings, as this is key for the Study and Technical Support Advisor position.
✨Demonstrate Attention to Detail
Since accuracy is crucial in this role, be ready to discuss how you ensure precision in your work. You might want to share methods you use to double-check your assessments or how you manage your workload to maintain high standards.
✨Engage with Their Mission
Research Phoenix Health and Safety and understand their mission to empower individuals through education. Be prepared to discuss how your values align with theirs and how you can contribute to creating a positive learning experience for students.
