At a Glance
- Tasks: Coordinate training events and support clients in a dynamic environment.
- Company: Join Bond Solon, a leading legal training provider with a collaborative culture.
- Benefits: Enjoy 25 days annual leave, hybrid working, and health perks.
- Other info: Great opportunity for career growth in a fast-paced setting.
- Why this job: Be at the heart of impactful training solutions and build valuable relationships.
- Qualifications: Experience in administration and strong communication skills are essential.
The predicted salary is between 28500 - 28500 £ per year.
Company Outline
Location: Hybrid/ London office one day per week
Salary: £28,500 per annum, depending on experience
Contract Type: Full Time, Permanent
What We Can Offer You:
- 25 Days Annual Leave (Pro-Rata for Part-Time and Fixed-Term Roles)
- Additional Holiday Purchase
- Hybrid Working
- Performance-Related Bonus
- Life Assurance
- Vitality Private Healthcare
- Health Cash Plan
- Subsidised Gym Memberships
- Cycle to Work Scheme
- Discount Vouchers
- Access to Wellbeing Resources
Why Do We Want You?
At Bond Solon (part of Wilmington plc) we’re proud to help professionals navigate the legal world through our award winning training solutions! And behind every successful course is someone who keeps the details on track and the clients supported. That could be you. As our Customer Service Coordinator, you’ll support clients, trainers and colleagues across a high volume of training courses and programmes, ensuring everything runs smoothly from start to finish. This includes both virtual and in-person training sessions. If you’re the kind of person who loves helping people, thrives in a busy coordination environment, and enjoys bringing order to a high volume of activity, we’d love to hear from you!
Job purpose, tasks and responsibilities
As our Customer Service Coordinator, you'll play a vital role in maintaining the smooth operation of Bond Solon’s training events, ensuring high-quality service delivery to clients, and facilitating communication between various stakeholders. You’ll be responsible for:
- Supporting the day-to-day administration of our training courses and events.
- Building strong working relationships with clients (L&D administrators within client organisations), trainers, and internal teams.
- Coordinating a large volume of training sessions, ensuring all logistics are accurately managed.
- Speaking with clients to confirm the details of their in-house training sessions.
- Ensuring trainers have everything they need, from documentation to venue or virtual platform details.
- Working closely with venue teams to finalise delegate numbers, room setups, and any specific requirements.
- Troubleshooting virtual platform issues if they arise.
- Liaising with accreditation bodies to ensure our qualifications meet required standards.
- Ordering course materials and checking they arrive on time.
- Handling queries from clients and colleagues with professionalism and confidence.
- Managing feedback forms and links to help us keep improving what we do.
- Providing cover for team members when needed.
What’s the Best Thing About This Role?
You’ll be right at the centre of everything we deliver. This is a great opportunity to get hands‑on experience in a fast‑moving training environment, build relationships with a wide mix of people, and learn how a leading legal training provider operates behind the scenes.
What’s the Most Challenging Thing About This Role?
There is a high volume of work, with responsibility for coordinating a large number of courses simultaneously. You’ll need to stay organised, prioritise effectively, and remain calm under pressure while managing changing schedules and last‑minute updates.
Essential and desirable capabilities
To be successful in this role, you must have/ be:
- A background in administration, with experience in coordination roles, training or events essential to enable you to hit the ground running.
- Solid computer skills, especially in Word, Excel, and PowerPoint.
- Great communication and customer service skills – you are confident speaking with clients and colleagues and enjoy helping people.
- Strong attention to detail – you spot the small things and aim to get it right first time.
- A collaborative, team‑oriented approach.
- Strong organisational and prioritisation skills, particularly when managing multiple tasks and deadlines.
- Advanced English skills, both written and spoken.
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
About us
For more than 25 years, Bond Solon has supported clients with skills and knowledge to comply with the law and to achieve their purpose. We’re proud to be part of Wilmington PLC’s training and education division, so if you’re looking for variety, innovation and purpose, you’ll find them all and more here. Join us and do Work That Means Something.
At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you’re just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning. Join us and make a real difference.
Client Services Coordinator employer: Wilmington plc
At Bond Solon, part of Wilmington plc, we pride ourselves on being an exceptional employer that values flexibility and employee well-being. With a hybrid working model, generous annual leave, and a commitment to professional development, our vibrant work culture fosters collaboration and growth, making it an ideal environment for those looking to thrive in a dynamic training sector in London.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wilmington plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wilmington plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wilmington plc:Your cover letter is your chance to shine! Tell us why you want to work at Wilmington plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wilmington plc!
How to prepare for a job interview at Wilmington plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
