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- Tasks: Support clients and trainers to ensure smooth training events and excellent service delivery.
- Company: Join Bond Solon, a leading legal training provider with a collaborative culture.
- Benefits: Enjoy hybrid working, life assurance, gym memberships, and additional holiday options.
- Why this job: Be at the heart of impactful training events and build valuable relationships.
- Qualifications: Experience in administration and strong communication skills are essential.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 28000 ÂŁ per year.
Location: Hybrid - London
Salary: Up to ÂŁ28k
Contract Type: Fixed Term Contract, 12 months
What We Can Offer You:
- Hybrid Working
- Life Assurance
- Additional Holiday Purchase
- Subsidised Gym Memberships
- Cycle to Work Scheme
- Discount Vouchers
- Access to Wellbeing Resources
As our Client Service Coordinator, you’ll spend your 12‑month FTC supporting clients, trainers and colleagues across a mix of events and programmes to make sure everything runs smoothly from start to finish. If you’re the kind of person who loves helping people and bringing order to the chaos, we’d love to hear from you!
Job Purpose, Tasks And Responsibilities:
As our Client Services Coordinator, you'll play a vital role in maintaining the smooth operation of Bond Solon’s training events, ensuring high-quality service delivery to clients, and facilitating communication between various stakeholders. You’ll be responsible for:
- Supporting the day-to-day administration of our training courses and events.
- Building strong working relationships with clients, trainers, and internal teams.
- Speaking with clients to confirm the details of their in-house training sessions.
- Ensuring trainers have everything they need, from documentation to venue or virtual platform details.
- Working closely with our venue teams to finalise delegate numbers, room setups, and any specific requirements.
- Troubleshooting virtual platform issues if they pop up.
- Liaising with accreditation bodies to ensure our qualifications meet required standards.
- Ordering course materials and checking they arrive on time.
- Handling queries from clients and colleagues with professionalism and confidence.
- Managing feedback forms and links to help us keep improving what we do.
- Providing cover for team members when needed.
What’s the Best Thing About This Role?
You’ll be right at the centre of everything we deliver. This is a great opportunity to get hands‑on experience in a fast‑moving training environment, build relationships with a wide mix of people, and learn how a leading legal training provider operates behind the scenes.
What’s the Most Challenging Thing About This Role?
There’s a lot happening at once - multiple events, different clients, and the occasional last‑minute curveball. You’ll need to stay organised, keep calm under pressure, and be ready to adapt quickly when plans change.
Essential And Desirable Capabilities:
To be successful in this role, you must have:
- A background in administration, with experience in training, events or coordination roles considered an advantage.
- Solid computer skills, especially in Word, Excel, and PowerPoint.
- Great communication and customer service skills - You're confident speaking with clients and colleagues and enjoy helping people.
- Strong attention to detail - You spot the small things and aim to get it right first time.
- A collaborative approach.
- Advanced English skills, both written and spoken.
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
About Us:
For more than 25 years, Bond Solon has supported clients with skills and knowledge to comply with the law and to achieve their purpose. We’re proud to be part of Wilmington PLC’s training and education division, so if you’re looking for variety, innovation and purpose, you’ll find them all and more here.
Join us and do Work That Means Something. At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.
Whether you're just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning. Join us and make a real difference. Click on “APPLY” today!
The Legal Bit!
The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Please note that this role may remain advertised until an offer of employment has been made.
Client Service Co-Ordinator employer: Wilmington plc
Contact Detail:
Wilmington plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Co-Ordinator
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know what they do and how you can contribute. It shows you’re genuinely interested and ready to hit the ground running!
✨Tip Number 3
Practice your communication skills. Whether it’s answering common interview questions or discussing your experience, being clear and confident can make all the difference.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Client Service Co-Ordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in administration and client service. We want to see how your skills align with the role of Client Service Co-ordinator!
Show Off Your Communication Skills: Since this role involves a lot of interaction with clients and colleagues, let your communication skills shine through in your application. Use clear and concise language to demonstrate your ability to convey information effectively.
Highlight Your Attention to Detail: We love candidates who can spot the small things! Make sure to mention any experiences where your attention to detail made a difference, whether it was in event coordination or administrative tasks.
Apply Through Our Website: Don’t forget to apply through Wilmington plc’s career site as mentioned in the job description. It’s the best way for us to receive your application and get you started on this exciting journey!
How to prepare for a job interview at Wilmington plc
✨Know the Company Inside Out
Before your interview, take some time to research Bond Solon and Wilmington plc. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Client Service Co-Ordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or events. Highlight how you kept everything on track and ensured smooth operations, as this will resonate well with the interviewers.
✨Practice Your Communication Skills
Since the role involves liaising with clients and colleagues, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and how they relate to the job.
✨Prepare for Curveballs
Expect the unexpected! Think of potential challenges you might face in the role, like troubleshooting virtual platform issues or managing last-minute changes. Be ready to discuss how you would handle these situations calmly and effectively, showcasing your adaptability.
