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For Companies At a Glance
- Tasks: Build strong relationships with key clients and drive business growth.
- Company: Join Phoenix Health and Safety, a leader in health and safety training.
- Benefits: Enjoy hybrid working, private healthcare, gym memberships, and more!
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Experience in sales or relationship management and strong communication skills.
- Other info: Exciting growth opportunities in a dynamic and inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Company Outline
Location: Hybrid/Cannock
Salary: Competitive
Contract Type: Full Time, Permanent
What We Can Offer You:
- Hybrid Working
- Life Assurance
- Vitality Private Healthcare
- Additional Holiday Purchase
- Health Cash Plan
- Subsidised Gym Memberships
- Cycle to Work scheme
- Discount Vouchers
- Access to Wellbeing Resources
Why Do We Want You?
Phoenix Health and Safety, part of Wilmington plc are looking for a motivated, client-focused Key Account Manager who thrives on building strong relationships and delivering results. You will be pivotal in ensuring our largest customers are satisfied while growing our business. If you have a consultative sales approach, excellent communication skills, and a drive to achieve ambitious targets, you’ll be a perfect fit for this role.
Job Purpose, Tasks and Responsibilities
The Key Account Manager plays a critical role within the sales team, ensuring that our largest customers in a defined region are satisfied while maintaining 100% retention. They will identify opportunities to upsell to existing clients, find new prospects, and grow their account portfolio. The KAM is responsible for building and managing a strong pipeline, meeting KPIs, and representing Phoenix to the highest standards, while working closely with SDRs to drive new business and achieve 30% monthly territory growth.
Tasks and Responsibilities:
- Introductory & Discovery Meetings: Conduct structured introductory meetings with prospective clients passed from the SDR. Use consultative questioning to understand compliance needs, pain points, and business goals. Qualify opportunities further and present the Phoenix value proposition in a compelling, relevant way.
- Proposal Development & Presentation Delivery: Collaborate with wider teams within Phoenix to develop tailored proposals, pricing, and solutions. Deliver and co-deliver client presentations and key pitch meetings, particularly for mid-to-large opportunities. Ensure all documentation reflects a clear understanding of client challenges, timelines, and success criteria.
- Tender & Project Support: Contribute to the preparation of key project bids and tenders, ensuring commercial and operational alignment. Act as a liaison between sales, delivery, and leadership to ensure accurate scopes and deliverables. Support pre-contract onboarding to ensure smooth transition to account delivery teams.
- CRM, Forecasting & Reporting: Maintain all meeting notes, proposal stages, and deal statuses in HubSpot. Track conversion metrics and maintain accurate pipeline visibility. Provide feedback to marketing and outbound teams based on prospect conversations and objections.
What’s the Best Thing About This Role?
You will have the opportunity to build and nurture long-term relationships with key clients, directly contributing to the company’s growth and success. The role offers autonomy, career development, and the chance to make a tangible impact on Phoenix Health & Safety’s success.
What’s the Most Challenging Thing About This Role?
Managing a high-value client portfolio while meeting aggressive growth targets can be demanding. The Key Account Manager must balance client satisfaction with business development, ensuring both retention and expansion are consistently achieved.
Essential and Desirable Capabilities
We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...
What We’re Looking For
To be successful in this role, you must have / be:
- Experience in client-facing consultative sales or relationship management.
- Proven ability to present solutions, write proposals, and close deals.
- Strong collaboration and communication skills, able to bridge multiple internal teams.
- Experience with CRM systems (preferably HubSpot) and pipeline management.
- Familiarity with tender/bid processes and B2B service sales is a plus.
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
About Us
Phoenix Health & Safety, part of Wilmington Plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!
Find What You’re Looking For
We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support, and fair rewards.
The Legal Bit!
The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Key Account Manager in Cannock employer: Wilmington plc
Contact Detail:
Wilmington plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager in Cannock
✨Tip Number 1
Network like a pro! Get out there and connect with people in your industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Key Account Manager role.
✨Tip Number 2
Prepare for those interviews! Research the company inside out, especially their values and recent projects. This will help you tailor your answers and show them you're genuinely interested in being part of the Phoenix Health and Safety team.
✨Tip Number 3
Practice your pitch! You’ll need to present solutions and proposals, so get comfortable talking about your experience and how it aligns with the role. Role-play with a friend or record yourself to refine your delivery.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you on their radar as they make their decision.
We think you need these skills to ace Key Account Manager in Cannock
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in consultative sales and relationship management. We want to see how your skills align with the Key Account Manager role, so don’t hold back on showcasing your achievements!
Showcase Your Communication Skills: Since this role is all about building strong relationships, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to include examples of how you’ve successfully communicated with clients in the past.
Highlight Your Results: We love seeing numbers! When discussing your previous roles, focus on the results you achieved, like meeting KPIs or growing client portfolios. This will help us understand your impact and how you can contribute to our growth at Phoenix Health and Safety.
Apply Through Our Website: Don’t forget to apply through Wilmington Plc’s career site as mentioned in the job description. It’s the best way for us to receive your application and ensure you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wilmington plc
✨Know Your Clients
Before the interview, research Phoenix Health and Safety's key clients and their industries. Understanding their needs and challenges will help you demonstrate your consultative sales approach and show that you're ready to build strong relationships.
✨Master the Value Proposition
Be prepared to articulate Phoenix's value proposition clearly. Think about how you can tailor it to different client scenarios. This will not only showcase your understanding of the company but also your ability to present solutions effectively.
✨Showcase Your Collaboration Skills
Since the role involves working closely with various teams, come prepared with examples of how you've successfully collaborated in the past. Highlight specific instances where your communication skills bridged gaps between teams to achieve a common goal.
✨Familiarise Yourself with CRM Tools
If you have experience with HubSpot or similar CRM systems, be ready to discuss it. Share how you've used these tools for pipeline management and reporting, as this will demonstrate your readiness to maintain accurate deal statuses and metrics.
