At a Glance
- Tasks: Lead quality assurance for apprenticeship assessments and ensure compliance with regulatory standards.
- Company: Wilmington plc, a dynamic group focused on turning knowledge into advantage.
- Benefits: 25 days annual leave, hybrid working, performance bonuses, and health benefits.
- Other info: Join a collaborative team and enjoy excellent career development opportunities.
- Why this job: Shape the future of assessment quality and make a real impact in education.
- Qualifications: Experience in quality assurance and understanding of assessment frameworks required.
The predicted salary is between 41000 - 52000 £ per year.
Company Outline
Location: Hybrid/Birmingham, Fort Dunlop office once a week
Salary: £48,000 - £50,000 DoE
Contract Type: Full time, permanent
What We Can Offer You:
- 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles)
- Additional Holiday Purchase
- Hybrid Working
- Performance-Related Bonus
- Life Assurance
- Vitality Private Healthcare
- Subsidised Gym Memberships
- Cycle to Work scheme
- Discount Vouchers
- Access to Wellbeing Resources
Why We Want You
We are looking for a dedicated and experienced Quality Manager with a strong background in End Point Assessment (EPA) and Apprenticeship assessment. You will bring proven expertise in overseeing complex assessment operations, ensuring quality and compliance across multiple programmes, and leading improvements in assessment methodology and assurance. In this role, you will provide strategic leadership while maintaining operational oversight of assessment delivery, internal quality assurance, and stakeholder management. We’re looking for someone who can combine deep regulatory understanding with confident decision‑making, strengthen our assessment frameworks, and support ICA’s mission to set industry‑leading standards in regulatory and financial crime compliance education.
Job Purpose, Tasks And Responsibilities
Main Purpose of the Role
The Quality Assurance Manager is a senior leadership position within the Assessment team, acting as the Deputy to the Director of Assessments. You will provide strategic oversight of apprenticeship End Point Assessment activity and quality assurance across ICA, Apprenticeship Assessment, CLTI, and Bond Solon. You will lead on quality strategy, ensure the integrity of assessment processes, and provide expert guidance to assessors, markers, moderators, and IQA personnel. With responsibility for managing internal and external stakeholders, you will support effective project management and operational delivery across all assessment functions. Your leadership will ensure that all programmes meet regulatory requirements and uphold the highest standards of validity, reliability, and fairness.
Key Responsibilities
- Ensure full compliance with Ofqual, Skills England, and other regulatory/accreditation bodies, with a strong focus on Apprenticeship End Point Assessment.
- Develop, review, and maintain robust assessment and IQA policies, procedures, and documentation.
- Lead continuous improvement of assessment processes, including moderation, verification, and standardisation, ensuring consistency and accuracy across all programmes.
- Manage internal and external audits and provide expert guidance to leadership on regulatory updates, sector changes, and professional standards.
- Oversee quality and assessment standards across ICA, Apprenticeship Assessment, CLTI, and Bond Solon, ensuring all activity meets regulatory and internal benchmarks.
- Collaborate with assessment teams, senior leaders, external partners, and employer stakeholders to embed best‑practice quality management.
- Support the recruitment, training, development, and performance of assessors, examiners, moderators, and IQAs, with emphasis on EPA capability.
- Lead and deliver standardisation activity and training for markers, assessors, and IQA personnel.
- Engage effectively with stakeholders to enhance assessment methodologies, learner experience, and EPA delivery.
- Maintain accurate assessment and quality assurance records in line with regulatory requirements.
- Identify and implement improvements and innovations in assessment and quality assurance processes.
- Provide reports, insights, and recommendations to Assessment Boards and senior leadership on quality, compliance, and improvement strategies.
- Support project management and operational coordination across assessment delivery to ensure efficiency and strong stakeholder alignment.
What’s the Best Thing About This Role
You will have the opportunity to lead and shape the strategic direction of quality assurance across diverse assessment programmes, including high‑stake End Point Assessments. Your work will directly enhance standards, strengthen compliance, and elevate the learner and apprentice experience. This role allows you to influence assessment excellence on a large scale while working with highly skilled and committed teams.
What’s the Most Challenging Thing About This Role
Balancing rigorous regulatory requirements (particularly for Apprenticeships and EPA) with the need for continuous improvement and efficient operational delivery. You will need to maintain strategic oversight while being closely involved in day‑to‑day assessment functions across multiple programmes, navigating a complex landscape of stakeholders, standards, and deadlines.
Essential and Desirable Capabilities
What We’re Looking For
To be successful in this role, you must have/be:
- Experience in a quality assurance, compliance, or regulatory role within an education, training, or assessment environment.
- Understanding of assessment and qualification frameworks (e.g., Apprenticeship Assessment).
- Experience working with awarding organisations, professional bodies, or regulatory agencies (e.g., Ofqual, Skills England and DfE).
- Relevant qualifications in education, assessment, compliance, or quality assurance (e.g., Certificate in Assessment Practice, Level 4 Award in Internal Quality Assurance, or equivalent).
Additional Desired Experience
- Strong project management and process improvement skills.
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
About Us
Wilmington plc is a dynamic and expanding group of companies with a common aim – turning knowledge into advantage. We provide information and training to professional business markets within the Risk & Compliance, Finance, Legal and Insight sectors. Our businesses enable professionals and their organisations to perform better by providing quality, relevant and reliable information, education and knowledge. We share ideas and successes across the group, harness shared resources and focus on our customers’ needs. Join us and do Work That Means Something.
At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you’re just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning. Join us and make a real difference.
Quality Manager in Birmingham employer: Wilmington plc
Wilmington plc is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid working model from our Fort Dunlop office in Birmingham. With generous benefits including 25 days of annual leave, private healthcare, and a focus on continuous improvement, we foster a collaborative and inclusive work culture where your contributions directly impact the quality of education and compliance standards. Join us to lead meaningful initiatives in quality assurance while enjoying a supportive environment that values your expertise and development.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their mission, especially in quality assurance and compliance.
✨Tip Number 3
Practice common interview questions related to quality management and assessment processes. This will help you articulate your expertise confidently and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Quality Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Quality Manager role. Highlight your experience in quality assurance and compliance, especially in education or assessment environments. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about quality management and how your skills can help us maintain high standards. Be sure to mention any relevant qualifications or experiences that make you a great fit.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved processes or ensured compliance in previous roles. We love seeing quantifiable results that demonstrate your impact.
Apply Through Our Website:Remember to apply through our website for the best chance of success! It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Wilmington plc
✨Know Your Regulations
Familiarise yourself with the key regulatory bodies like Ofqual and Skills England. Be prepared to discuss how you’ve ensured compliance in previous roles, especially in relation to End Point Assessment.
✨Showcase Your Leadership Skills
As a Quality Manager, you'll need to demonstrate your ability to lead teams effectively. Prepare examples of how you've managed stakeholders and driven improvements in assessment processes in your past roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of specific scenarios where you had to balance regulatory requirements with operational efficiency, and be ready to explain your thought process.
✨Engage with the Company’s Mission
Research Wilmington Plc and understand their mission in the GRC landscape. Be ready to articulate how your experience aligns with their goals and how you can contribute to enhancing assessment standards.
