Assessment Co-Ordinator in Birmingham

Location: Hybrid / Birmingham (office based one to two days per week)

Salary: £27,000 – £30,000 depending on experience

Contract Type: Full Time, Permanent

What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources!

We are looking for an organised, resilient and customer-focused Assessment Co-ordinator to support the delivery of high-quality Apprenticeship Assessments. You will play a vital role in ensuring apprentices, employers and training providers receive an efficient, compliant and professional service throughout the assessment journey.

Job Purpose, Tasks And Responsibilities:

• The Apprenticeship Assessment Co-Ordinator plays a key role in supporting the assessment of ICA products requiring an Apprenticeship Assessment.
• Manage the full end-to-end coordination of the Assessment process, ensuring compliance with assessment standards, timely booking of assessments, and effective communication with key stakeholders, including apprentices, employers, training providers and assessors.
• Act as the first point of contact for apprentices and external stakeholders, providing clear guidance and excellent service throughout.
• Register apprentices for their assessment and make sure they have the correct system access and instructions.
• Upload assessment materials and ensure all documentation is complete and compliant.
• Carry out pre‐assessment checks to confirm apprentices have met all required criteria.
• Ensure employer/apprentice forms are completed and signed correctly.
• Process evidence and documentation for apprentices entering the Assessment phase.
• Book online assessments and coordinate availability with apprentices, employers and assessors.
• Collate assessor documentation and create results reports for internal and external audiences.
• Work with training providers and employers to keep assessments on track and completed within required timeframes.
• Maintain accurate records within ICA and external systems (including DfE platforms).

Stakeholder & Customer Service Support:

• Act as the first point of contact for apprentices, employers and training providers, providing timely and professional responses.
• Manage the Apprenticeship Assessment mailbox and handle queries accurately.
• Communicate assessment results and outcomes clearly to all relevant stakeholders.
• Support assessor onboarding by providing necessary information, guidance and training.
• Build strong working relationships with internal teams, assessors and regulatory bodies.

Quality Assurance & Compliance:

• Support the coordination of quality assurance activities for the Apprenticeship Assessment function.
• Ensure all assessment activity meets required regulatory and compliance standards.
• Assist with monitoring and reporting, including producing data and performance statistics.
• Process assessor invoices and collaborate with Finance to ensure timely payments.
• Raise invoices to external clients and help resolve any queries related to these.

Essential And Desirable Capabilities:

• Proven experience in an administrative role within a fast-paced environment where accuracy is essential.
• Strong customer service skills, with confidence communicating with senior stakeholders.
• Resilience and the ability to juggle competing priorities and tight deadlines.
• Excellent organisation and an eye for detail.
• Strong problem-solving abilities and a pragmatic approach to challenges.
• Ability to work independently and collaboratively within a team.
• A high level of accuracy and compliance focus.
• Experience using CRM systems and Microsoft Office (Word, Excel and Outlook).
• Ability to handle sensitive information with diplomacy, empathy and confidentiality.

To be successful in this role, it would be great if you have:

• Understanding of Apprenticeships and Apprenticeship Assessment.
• Knowledge of GDPR and data protection regulations.
• Experience with online assessment platforms.
• Experience managing complex administrative processes, including scheduling and coordinating third-party availability.
• Experience handling high volumes of communication via email and telephone.

We know it's not a skill, but the successful candidate must have permission to work in the role's location by the start of their employment.

The International Compliance Association (ICA) is the world's leading regulatory and financial crime compliance community. For over 20 years, we've supported 160,000+ professionals across 157 countries with industry-recognised qualifications, digital courses, and practical training.

We're part of Wilmington plc, a global provider of professional education, information, and networking. Join us and do Work That Means Something.

At Wilmington plc, we help global customers to do the right business in the right way – providing trusted data, insights and education to navigate the Governance, Risk and Compliance (GRC) landscape.

When you join us, you'll not only make a real difference for our customers, you'll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career and development opportunities.

Whether you're just starting out, returning to work after a break, or looking to take your next step, you'll be doing work with meaning. Join us and make a real difference.