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- Tasks: Lead customer retention strategies and enhance loyalty through innovative lifecycle management.
- Company: Join a dynamic brand focused on long-term customer value and growth.
- Benefits: Competitive salary, bonuses, private healthcare, and 25 days holiday.
- Other info: Enjoy perks like an on-site gym, weekly food, and relocation support.
- Why this job: Make a real impact by turning customer insights into commercial success.
- Qualifications: 5+ years in retention or CRM roles with strong data analysis skills.
The predicted salary is between 40000 - 50000 £ per year.
We’re partnering with WillPowders on a key hire as they continue to scale and invest in long-term customer value.
With a highly engaged and loyal customer base, the brand is now focused on building a best-in-class retention function, turning strong acquisition into sustained growth through lifecycle strategy, loyalty and repeat purchase.
You’ll own the full customer lifecycle from post-acquisition onwards defining how the brand drives repeat purchase, reduces churn and increases lifetime value. You’ll set the retention strategy across email, SMS, loyalty and community, working with internal teams and partners to deliver against it, while owning the commercial outcomes.
- Map the customer journey and identify key drop-off points and growth opportunities
- Build and manage a retention performance dashboard and reporting cadence
- Translate customer data into commercial insight and business decisions
- Set strategy and briefs for email, SMS, loyalty and community channels
5+ years in retention, CRM or lifecycle roles within a DTC or subscription brand
Strong commercial understanding of retention and its impact on P&L
Data literate comfortable analysing customer behaviour and cohort performance
Own and build a key commercial function at a pivotal stage of growth
A brand with genuine repeat purchase potential and strong foundations
The chance to turn customer insight into meaningful commercial impact
Competitive salary + bonus
Relocation support (if applicable)
Private healthcare, pension, life insurance
25 days holiday + bank holidays
Product discount
On-site gym, PT, spa & biohacking facilities
Weekly food provided for the office
Team leader NHS in Clitheroe employer: WillPowders
Contact Detail:
WillPowders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team leader NHS in Clitheroe
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at WillPowders or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by understanding their customer lifecycle strategy. Think about how you can contribute to reducing churn and increasing lifetime value. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Don’t forget to showcase your data skills! Be ready to discuss how you've used customer insights to drive commercial decisions in the past. Numbers speak volumes, so let them know you can turn data into action.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Team leader NHS in Clitheroe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience in retention and customer lifecycle management, as this is what we’re really looking for. Show us how your skills align with our goals!
Show Your Data Skills: Since we value data literacy, don’t shy away from showcasing your analytical skills. Include examples of how you've used data to drive decisions in previous roles. We want to see how you can translate insights into action!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, so make every word count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at WillPowders
✨Know Your Customer Lifecycle
Make sure you understand the full customer lifecycle and how it applies to the role. Be ready to discuss specific strategies you've implemented in previous roles that drove repeat purchases and reduced churn.
✨Data is Your Best Friend
Brush up on your data analysis skills! Be prepared to talk about how you've used customer data to inform business decisions. Bring examples of dashboards or reports you've created that led to actionable insights.
✨Showcase Your Commercial Acumen
This role requires a strong understanding of retention's impact on P&L. Think of examples where your retention strategies directly influenced financial outcomes, and be ready to share them during the interview.
✨Engage with the Brand's Values
Familiarise yourself with WillPowders and their approach to customer engagement. Show genuine enthusiasm for their brand and be prepared to discuss how you can contribute to building a best-in-class retention function.