Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer retention strategies to boost loyalty and repeat purchases.
- Company: Join a dynamic leisure and fitness brand focused on long-term customer value.
- Benefits: Enjoy competitive salary, bonuses, private healthcare, and 25 days holiday.
- Other info: Hybrid work model with access to on-site gym and wellness facilities.
- Why this job: Make a real impact by turning customer insights into growth opportunities.
- Qualifications: 5+ years in retention or CRM roles with strong data analysis skills.
The predicted salary is between 40000 - 50000 £ per year.
We’re partnering with WillPowders on a key hire as they continue to scale and invest in long-term customer value.
With a highly engaged and loyal customer base, the brand is now focused on building a best-in-class retention function, turning strong acquisition into sustained growth through lifecycle strategy, loyalty and repeat purchase.
You’ll own the full customer lifecycle from post-acquisition onwards defining how the brand drives repeat purchase, reduces churn and increases lifetime value.
You’ll set the retention strategy across email, SMS, loyalty and community, working with internal teams and partners to deliver against it, while owning the commercial outcomes.
- Map the customer journey and identify key drop-off points and growth opportunities
- Build and manage a retention performance dashboard and reporting cadence
- Translate customer data into commercial insight and business decisions
- Set strategy and briefs for email, SMS, loyalty and community channels
5+ years in retention, CRM or lifecycle roles within a DTC or subscription brand
Strong commercial understanding of retention and its impact on P&L
Data literate comfortable analysing customer behaviour and cohort performance
Own and build a key commercial function at a pivotal stage of growth
A brand with genuine repeat purchase potential and strong foundations
The chance to turn customer insight into meaningful commercial impact
Competitive salary + bonus
Relocation support (if applicable)
Private healthcare, pension, life insurance
25 days holiday + bank holidays
Product discount
On-site gym, PT, spa & biohacking facilities
Weekly food provided for the office
Customer Retention Manager | Leisure & Fitness (Permanent) in Clitheroe employer: WillPowders
Contact Detail:
WillPowders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Manager | Leisure & Fitness (Permanent) in Clitheroe
✨Tip Number 1
Network like a pro! Reach out to people in the leisure and fitness industry, especially those who work at WillPowders or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by diving deep into customer retention strategies. Brush up on your knowledge of email, SMS, and loyalty programmes. Show us you know how to turn customer insights into real business impact!
✨Tip Number 3
Don’t just wait for job openings; create your own opportunities! If you see a company you love, reach out directly. Share your passion for customer retention and how you can help them grow their loyal customer base.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Retention Manager | Leisure & Fitness (Permanent) in Clitheroe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Retention Manager role. Highlight your experience in retention strategies and how you've driven customer loyalty in previous roles. We want to see how you can bring that magic to our team!
Show Off Your Data Skills: Since this role involves a lot of data analysis, don’t shy away from showcasing your data literacy. Include examples of how you've translated customer behaviour into actionable insights. We love numbers, so let’s see what you’ve got!
Be Clear About Your Impact: When detailing your past experiences, focus on the commercial outcomes you've achieved. Whether it’s reducing churn or increasing lifetime value, we want to know how your efforts have made a difference. Make it clear how you can contribute to our growth!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at WillPowders
✨Know Your Customer Lifecycle
Make sure you understand the full customer lifecycle, especially how it relates to retention strategies. Be ready to discuss specific examples of how you've successfully managed customer journeys in previous roles.
✨Data is Your Best Friend
Brush up on your data analysis skills! Be prepared to talk about how you've used customer data to drive decisions and improve retention rates. Bring examples of dashboards or reports you've created that had a real impact.
✨Showcase Your Strategic Thinking
Think about how you would set a retention strategy for the brand. Prepare to share your ideas on email, SMS, and loyalty programmes. This shows you're not just reactive but proactive in driving customer engagement.
✨Be Ready to Discuss Commercial Impact
Understand how retention affects the bottom line. Be prepared to explain how your past work has contributed to P&L improvements. This will demonstrate your strong commercial understanding and ability to make meaningful contributions.