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- Tasks: Lead customer retention strategies and enhance loyalty for a thriving leisure centre.
- Company: Join WillPowders, a brand focused on long-term customer value and growth.
- Benefits: Enjoy competitive salary, bonuses, private healthcare, and 25 days holiday.
- Other info: Hybrid work model with access to on-site gym and wellness facilities.
- Why this job: Make a real impact by turning customer insights into commercial success.
- Qualifications: 5+ years in retention or CRM roles with strong data analysis skills.
The predicted salary is between 40000 - 50000 £ per year.
We’re partnering with WillPowders on a key hire as they continue to scale and invest in long-term customer value.
With a highly engaged and loyal customer base, the brand is now focused on building a best-in-class retention function, turning strong acquisition into sustained growth through lifecycle strategy, loyalty and repeat purchase.
You’ll own the full customer lifecycle from post-acquisition onwards defining how the brand drives repeat purchase, reduces churn and increases lifetime value.
You’ll set the retention strategy across email, SMS, loyalty and community, working with internal teams and partners to deliver against it, while owning the commercial outcomes.
- Map the customer journey and identify key drop-off points and growth opportunities
- Build and manage a retention performance dashboard and reporting cadence
- Translate customer data into commercial insight and business decisions
- Set strategy and briefs for email, SMS, loyalty and community channels
5+ years in retention, CRM or lifecycle roles within a DTC or subscription brand
Strong commercial understanding of retention and its impact on P&L
Data literate comfortable analysing customer behaviour and cohort performance
Own and build a key commercial function at a pivotal stage of growth
A brand with genuine repeat purchase potential and strong foundations
The chance to turn customer insight into meaningful commercial impact
Competitive salary + bonus
Relocation support (if applicable)
Private healthcare, pension, life insurance
25 days holiday + bank holidays
Product discount
On-site gym, PT, spa & biohacking facilities
Weekly food provided for the office
Customer Retention Manager - Leisure Centre in Clitheroe employer: WillPowders
Contact Detail:
WillPowders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Manager - Leisure Centre in Clitheroe
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at WillPowders or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by diving deep into customer retention strategies. Brush up on your knowledge of email, SMS, and loyalty programmes. Show us you know your stuff and can bring fresh ideas to the table!
✨Tip Number 3
Don’t just talk about your experience; share specific examples of how you've driven retention in past roles. We love hearing about real results and how you’ve tackled challenges head-on.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of our team and making an impact.
We think you need these skills to ace Customer Retention Manager - Leisure Centre in Clitheroe
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer retention shine through. We want to see how much you care about building long-term relationships with customers and how you can contribute to our mission at WillPowders.
Tailor Your Experience: Make sure to highlight your relevant experience in retention, CRM, or lifecycle roles. We’re looking for someone who understands the ins and outs of customer journeys, so don’t be shy about showcasing your achievements in these areas!
Data is Key: Since we’re all about turning data into actionable insights, include examples of how you've used data to drive decisions in your previous roles. Show us that you’re comfortable analysing customer behaviour and translating it into commercial success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. We can’t wait to hear from you!
How to prepare for a job interview at WillPowders
✨Know Your Customer Lifecycle
Make sure you understand the full customer lifecycle, especially how it relates to retention strategies. Be ready to discuss specific examples of how you've successfully managed customer journeys in previous roles.
✨Data is Your Best Friend
Brush up on your data analysis skills! Be prepared to talk about how you've used customer data to drive decisions and improve retention rates. Bring examples of dashboards or reports you've created that had a real impact.
✨Showcase Your Strategic Thinking
Think about how you would set a retention strategy for this role. Prepare to share your ideas on email, SMS, loyalty, and community channels. They’ll want to see your vision for driving repeat purchases and reducing churn.
✨Be Ready to Discuss Commercial Outcomes
Understand the financial implications of retention strategies. Be prepared to explain how your past work has positively impacted P&L. This shows you not only understand retention but also its importance to the business.