At a Glance
- Tasks: Engage and grow our online community through social media and events.
- Company: Join a wellness brand led by bestselling author Davinia Taylor.
- Benefits: Enjoy 25 days holiday, gym access, product discounts, and performance bonuses.
- Other info: Collaborative environment with opportunities for creativity and personal growth.
- Why this job: Make a real impact in the wellness space while connecting with like-minded individuals.
- Qualifications: Strong communication skills and a passion for biohacking and wellness.
The predicted salary is between 27000 - 33000 £ per year.
Community Engagement Manager / Executive
Will Powders is a science‑driven, biohacking and wellness brand founded by Sunday Times No. 1 bestselling author Davinia Taylor.
We have a no‑nonsense mission to help people feel and think their best.
Our products do the heavy lifting, but it’s the knowledge and tools we share that put the power back in people’s hands, helping them take back control of their own well‑being.
About the Role
We’re looking for a passionate, proactive Community Engagement Manager or Executive to manage and grow the Will Powders online community.
This role is all about connecting with our audience, elevating the brand and ensuring our customers feel informed, supported and inspired.
You will be responsible for daily engagement across our social platforms, spreading Will Powders knowledge and partnering with Customer Service, Events and Marketing to build meaningful moments for our community – both online and in person.
Key Responsibilities
- Social Media Engagement & Management
- Monitor and respond to comments, DMs, and community conversations across Facebook, Instagram, Tik Tok and Linked In.
- Maintain brand voice and messaging in all community interactions.
- Proactively start conversations to increase engagement and deepen community connection.
- Identify common questions, trends, and opportunities to educate followers about Will Powders products, philosophy and lifestyle.
- Community Education & Brand Advocacy
- Communicate Will Powders knowledge clearly and effectively across all platforms.
- Support content creation with insights into what the community wants and needs.
- Share product stories, benefits, and brand mission in an authentic, conversation‑driven way.
- Spot community advocates and help nurture relationships with superfans.
- Work closely with the Customer Service team to ensure quick and accurate responses.
- Partner with the Marketing team to support campaigns, launches, and educational content.
- Coordinate with the Events Team to bring community insights into event planning.
- Community Events & Experiences
- Assist in the development, planning and execution of community‑facing events: virtual and in person.
- Help brainstorm and produce experiences that deepen customer connection to Will Powders.
- Gather community feedback before and after events to continuously improve engagement and satisfaction.
- Plan, coordinate and execute social media giveaways and contests.
- Ensure promotions align with brand messaging and compliance requirements.
- Track and report on performance and engagement from giveaways to optimize future campaigns.
Skills & Qualifications
- Strong written communication and a warm, positive online presence.
- Ability to multitask across multiple platforms without losing attention to detail.
- Passionate about Biohacking, wellness and health.
- Highly collaborative and comfortable working cross‑functionally.
- Creative problem solver who enjoys building relationships with customers.
- On‑site gym and bio‑hacking facilities.
- Annual company performance‑based bonus.
- 25 days holiday + bank holidays.
- Company events.
- Discount on products.
- Seniority level
- Associate
- Employment type
- Full‑time
- Job function
- Customer Service and Marketing
- Industries
- Wellness and Fitness Services
- Location
- Clitheroe, England, United Kingdom
- #J-18808-Ljbffr
Community Manager in Clitheroe employer: WillPowders
At WillPowder, we pride ourselves on fostering a dynamic and collaborative work environment where creativity thrives. As a Copywriter, you'll enjoy the flexibility to explore various writing formats while contributing to impactful campaigns that resonate with our audience. With a strong emphasis on employee growth and a culture that values innovation, you'll find ample opportunities to develop your skills in the heart of the health and wellness industry.
StudySmarter Expert Advice🤫
We think this is how you could land Community Manager in Clitheroe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WillPowders. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WillPowders before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Community Manager in Clitheroe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WillPowders:Your cover letter is your chance to shine! Tell us why you want to work at WillPowders specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WillPowders!
How to prepare for a job interview at WillPowders
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
