At a Glance
- Tasks: Support daily office operations and create a welcoming environment for clients and staff.
- Company: Join Willowbrook Homecare, a trusted provider of care services in East Lancashire.
- Benefits: Enjoy part-time hours, competitive pay, and ongoing training opportunities.
- Other info: Join a supportive team with excellent career development prospects.
- Why this job: Be the friendly face of our office and make a positive impact every day.
- Qualifications: Experience in reception or administration with strong communication skills.
The predicted salary is between 10 - 12 £ per hour.
Shift/Hours: Monday to Friday, 10.00 am – 2.00 pm, with additional hours available to cover annual leave and sickness when required.
Rate of pay: To be discussed at the interview / next stage, depending on experience.
Willowbrook is a long-established provider of Domiciliary Care and Extra Care services, operating primarily in East Lancashire and Fylde & Wyre. Services are commissioned by Local Authorities and by private clients. This role is based at our Head Office/Hyndburn branch, Union Road, Oswaldtwistle, Lancashire.
The key purpose of the role is to support Oswaldtwistle Branch with the general day-to-day running of the office, working to deadlines and in line with the Company’s policies and procedures. NB. This job description may be subject to change in line with the needs of the business.
Are you:
- An experienced receptionist or administrator looking for a new challenge?
- Looking for part-time hours that fit around other commitments?
- Organised, professional, and confident in communicating with a wide range of people?
- Someone who enjoys supporting a busy team and making a positive contribution every day?
Whatever the reason, we would like you to bring your skills, experience, and personal qualities to us. We are looking for a friendly, organised, and professional Receptionist to join our Head Office team. As the first point of contact for many of our clients, families, employees, and external professionals, you will play an important role in creating a positive and welcoming experience while supporting the smooth day-to-day running of the office.
Job Specification:
- Answer and professionally direct incoming telephone calls.
- Respond to enquiries from clients, families, employees, and external professionals.
- Manage reception duties and provide administrative support to the office team.
- Maintain accurate records and update company systems.
- Assist with quality assurance and compliance checks, ensuring documentation is completed and up to date.
- Support the management team with general office administration.
- Carry out a range of administrative tasks to support the efficient operation of the business.
What are we looking for – Key Skills and Attributes:
- Previous experience in a receptionist, administration, or customer service role.
- Excellent communication and interpersonal skills.
- A professional, friendly, and approachable manner.
- Strong organisational skills and attention to detail.
- Good IT skills, including experience using Microsoft Office 365 applications.
- The ability to manage multiple tasks and prioritise workloads effectively and learn new skills.
- A positive and proactive attitude with a willingness to support others.
Working for Willowbrook Homecare offers you the following:
- Part-time hours with opportunities for additional hours covering annual leave and sickness.
- Competitive rates of pay.
- Enrolment in the Workplace Pension Scheme.
- A supportive and friendly office environment.
- A full induction and onboarding programme.
- Ongoing training and development opportunities.
- Employee Dashboard access.
- Refer-a-Friend payment (subject to conditions).
- Ongoing help and support from our highly motivated management team – you are never alone at Willowbrook.
UK Applicants only: United Kingdom applicants only. Willowbrook Homecare is currently unable to offer sponsorship to overseas workers.
Receptionist – Head Office employer: Willowbrookhomecare
Willowbrook Homecare is an excellent employer, offering a supportive and friendly office environment where you can thrive as a Receptionist. With part-time hours that fit around your commitments, competitive pay, and ongoing training opportunities, you will be empowered to grow within the company while making a meaningful contribution to the community in East Lancashire and Fylde & Wyre. Join us at our Head Office in Oswaldtwistle, where your skills and positive attitude will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist – Head Office
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Willowbrookhomecare and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Willowbrookhomecare and let us see your personality shine through!
We think you need these skills to ace Receptionist – Head Office
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Willowbrookhomecare.
Get Familiar with Our Brand:Before applying, take some time to learn about Willowbrookhomecare and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Willowbrookhomecare
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Willowbrookhomecare.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Willowbrookhomecare will surely appreciate.
