At a Glance
- Tasks: Be the friendly face of our NHS practice, assisting patients and ensuring a great experience.
- Company: Join a busy NHS General Practice serving over 16,000 patients in Kingsbury.
- Benefits: Enjoy a pleasant working environment with competitive pay and paid breaks.
- Other info: Flexible hours with one Saturday a month, plus a supportive team atmosphere.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Customer service experience and good computer skills are essential.
The predicted salary is between 22000 - 26000 € per year.
NHS General Practice seeking a cheerful, enthusiastic and flexible individual to join our busy team in new purpose-built premises providing front line NHS care for over 16,000 patients in Kingsbury.
You will be the first point of contact for patients, providing information and ensuring an excellent patient experience. Previous experience of working within a customer service environment, dealing with a large number of enquiries both on the telephone, via eConsult and face to face where clinically indicated in a compassionate, clear and friendly manner along with good computer skills is essential.
Pleasant working environment.
Please be aware that it is a legal requirement for all our staff to be fully vaccinated against COVID-19 by 1 April 2022. If successful in your application, you will be required to provide evidence of vaccination or appropriate medical exemption.
Main duties of the job:- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors in a courteous, efficient and effective manner.
- Face to face patient contact at reception desk.
Full-Time Receptionist/Admin Assistant in London employer: Willow Tree Family Doctors
Join our dedicated NHS General Practice in Kingsbury, where we prioritise a supportive and friendly work culture that values your contributions. As a Full-Time Receptionist/Admin Assistant, you'll enjoy a pleasant working environment, opportunities for professional growth, and the satisfaction of making a positive impact on the lives of over 16,000 patients. With flexible hours and a commitment to employee well-being, we offer a rewarding career path in healthcare that truly makes a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Full-Time Receptionist/Admin Assistant in London
✨Tip Number 1
Get to know the practice! Research the NHS General Practice and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for patients, think about how you can demonstrate your ability to handle enquiries with compassion and clarity. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the workplace culture. They might even share tips on what the interviewers are looking for, giving you an edge over other candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and keen to join our team. Don't miss out on this opportunity!
We think you need these skills to ace Full-Time Receptionist/Admin Assistant in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your personality shine through! We’re looking for someone cheerful and enthusiastic, so don’t be afraid to express your excitement about the role and working with us.
Tailor Your Experience:Make sure to highlight any previous customer service experience you have. We want to see how you've dealt with enquiries and provided excellent service, so give us specific examples that relate to the job description.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This will help us see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Willow Tree Family Doctors
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Full-Time Receptionist/Admin Assistant. Familiarise yourself with the job description and think about how your previous experience in customer service can relate to this role. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your People Skills
As the first point of contact for patients, it's crucial to demonstrate your ability to communicate effectively. Prepare examples of how you've handled enquiries or resolved issues in a friendly and efficient manner. This will highlight your customer service skills and your ability to create a positive patient experience.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with a difficult patient or managing multiple enquiries at once. Think through potential scenarios beforehand and practice your responses. This will help you stay calm and collected during the interview.
✨Dress the Part
First impressions matter, especially in a front-line role. Dress smartly and professionally for your interview to reflect the positive image you’ll project to patients. A neat appearance shows that you take the opportunity seriously and are ready to represent the practice well.
