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- Tasks: Be the friendly face of our practice, helping patients and managing enquiries.
- Company: Join a dynamic NHS General Practice in a purpose-built facility.
- Benefits: Flexible hours, paid breaks, and competitive pay for Saturday shifts.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: Customer service experience and strong communication skills are a must.
- Other info: Join a supportive team serving over 16,000 patients in Kingsbury.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking x2 Receptionists to support our busy practice. The working hours for each post are as follows:
- Post 1: Mon - Sun 10.30 - 7.00, Tues - 08.00 - 5.00, Weds - 08.00 - 3.30, Fri - 08.00 - 4.30, One Saturday a month 08.00 am - 1.00 pm (5 hours paid at time and a half)
- Post 2: Mon - 08.00 - 4.00, Tues - 11.00 - 7.00, Weds - 08.00 - 5.00, Fri - 11.00 - 7.00, One Saturday a month 08.00 am - 1.00 pm (5 hours paid at time and a half)
A 15 minute tea break (paid) is allowed when working for a period of more than 3 hours. A half hour unpaid lunch break is provided when working over 6 hours.
NHS General Practice is seeking a cheerful, enthusiastic and flexible individual to join our busy team in new purpose-built premises providing front line NHS care for over 16,000 patients in Kingsbury. You will be the first point of contact for patients, providing information and ensuring an excellent patient experience.
Previous experience of working within a customer service environment, dealing with a large number of enquiries both on the telephone, via eConsult and face-to-face where clinically indicated in a compassionate and friendly manner along with good computer skills is essential.
Full-Time Receptionist/Admin Assistant employer: Willow Tree Family Doctors
Contact Detail:
Willow Tree Family Doctors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full-Time Receptionist/Admin Assistant
✨Tip Number 1
Make sure to research the practice before your interview. Knowing about their services and values will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to customer service and teamwork. We all know that being a receptionist is about more than just answering calls; it's about creating a welcoming environment for patients.
✨Tip Number 3
Dress smartly and arrive early for your interview. First impressions count, and being punctual shows that you respect their time and are serious about the position.
✨Tip Number 4
After the interview, don’t forget to send a thank-you email! It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Full-Time Receptionist/Admin Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Receptionist/Admin Assistant. Highlight any relevant experience in customer service and your ability to handle enquiries, as this will show us you understand what we're looking for.
Craft a Personal Cover Letter: Don’t skip the cover letter! Use it to express your enthusiasm for the role and explain why you’d be a great fit for our team. Share specific examples of how you've provided excellent service in the past.
Show Off Your Skills: We want to see your computer skills shine! Mention any software or systems you’re familiar with that could help you in this role. If you’ve got experience with NHS systems, definitely let us know!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Willow Tree Family Doctors
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Admin Assistant. Familiarise yourself with the working hours and the importance of being the first point of contact for patients. This will help you demonstrate your enthusiasm and readiness to contribute to the team.
✨Showcase Your Customer Service Skills
Since this role involves dealing with a large number of enquiries, be prepared to share specific examples from your past experiences where you provided excellent customer service. Highlight how you handled challenging situations with compassion and friendliness, as this is key in a busy practice.
✨Demonstrate Flexibility and Team Spirit
The job requires a cheerful and flexible individual, so be ready to discuss how you adapt to changing situations and work well within a team. Share instances where you’ve gone above and beyond to support your colleagues or improve patient experiences.
✨Brush Up on Your Computer Skills
Good computer skills are essential for this position. Make sure you’re comfortable discussing any relevant software or systems you’ve used in the past. If you have experience with eConsult or similar platforms, mention it during the interview to show you’re tech-savvy and ready to hit the ground running.