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- Tasks: Manage reception and admin tasks while providing top-notch customer service.
- Company: A leading UK-based clinic focused on skincare and aesthetics.
- Benefits: Flexible hours, competitive salary, and training provided.
- Other info: Opportunity for growth in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in client experiences.
- Qualifications: Nursing background with strong customer service and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client is currently seeking a Receptionist/ Back-end Administrator with a nursing background.
Job Summary: Our client, a UK-based Clinic, is recruiting for the position of Receptionist/ Back-end Administrator. The successful candidate will be responsible for managing all receptionist and administration tasks for the clinic in the back-end. We are specifically looking for a nurse to fill this role to effectively communicate with customers and ensure accurate information is conveyed. As the first point of contact, excellent customer service skills are essential and critical for our clinic.
Daily Responsibilities:
- Efficiently manage busy therapist schedules and ensure the smooth operation of all appointments, maintaining an organized reception area.
- Schedule, reschedule, confirm, and cancel appointments while optimizing business opening hours.
- Handle payments in various formats, process refunds, manage cash, reconcile end-of-day banking, and resolve cash sheet discrepancies.
- Promptly manage clinic emails for client inquiries, appointment scheduling, and client feedback in all areas.
- Handle phone inquiries in a polite and professional manner, provide informative responses, and have a strong knowledge of clinic services and products.
- Maintain the clinic's 5-star standards in client areas and collaborate with the team to ensure no area is overlooked.
- Manage stock control, including stock reconciliation, ordering, system updates, and stock number management.
- Handle client feedback, including treatment and product reactions, and oversee the overall customer journey.
- Deliver a high-end customer experience.
- Perform end-of-day banking, manage cash, card, and online payments, and resolve any issues while reconciling the end-of-day balance.
- Responsible for clinic opening and closing procedures.
- Assist in maintaining clinic compliance with CQC standards.
- Promote treatment and retail sales.
- Ensure all patients receive pre and post-care information.
- Manage feedback surveys and assess results with management.
- Responsible for patient recall and retention.
Requirements:
- Passion for skincare and aesthetics.
- Flexibility in attitude and approach.
- Demonstrated high-level customer service skills.
- Excellent interpersonal and organizational skills.
- Proficiency in Microsoft Office (Word, Excel) and web-based systems; previous experience with Pabau Software is advantageous (training provided).
- Strong writing and copywriting skills.
- Good general education, including numeracy, English, and IT.
- Honest, reliable, and consistently professional.
- Ability to multitask.
- Solution-oriented mindset with a focus on continuous development.
- Experience in handling complaints.
- Adherence to confidentiality and GDPR guidelines regarding patient records.
- Fluent in English.
Salary: TBD.
Working Hours/Days: Monday to Saturday: 10 AM to 5 PM (UK TIME)
How to Apply: If you are interested in this opportunity, please apply for this role, and a member of the team will contact you shortly to discuss further.
Job Category: Admin & Office
Job Type: Full Time/Part Time
Job Location: London, United Kingdom
Receptionist Staff employer: Willow Recruitment London
Contact Detail:
Willow Recruitment London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist Staff
✨Tip Number 1
Network like a pro! Reach out to your contacts in the healthcare and admin sectors. Let them know you're on the lookout for a Receptionist role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your customer service skills! Since this role is all about first impressions, consider role-playing with a friend or family member. Get comfortable handling inquiries and showcasing your knowledge of clinic services.
✨Tip Number 3
Stay organised! Create a checklist of tasks you’ll need to manage in a busy clinic environment. This will not only help you during interviews but also show potential employers that you’re ready to hit the ground running.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you're serious about joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist Staff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Receptionist/Back-end Administrator. Highlight your nursing background and any relevant experience in customer service, as this will show us you understand the unique needs of our clinic.
Show Off Your Skills: Don’t forget to showcase your excellent interpersonal and organisational skills in your application. We want to see how you can manage busy schedules and maintain a smooth operation at the clinic.
Be Professional Yet Friendly: Since you'll be the first point of contact for our clients, it's important to convey a professional yet friendly tone in your written application. This will give us a taste of how you’ll interact with our customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get back to you quickly!
How to prepare for a job interview at Willow Recruitment London
✨Know Your Stuff
Make sure you brush up on the clinic's services and products. Being able to discuss them confidently will show that you're genuinely interested and prepared for the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled customer inquiries or complaints in the past. Highlighting your experience in providing excellent service will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Think of specific instances where you've successfully managed schedules or multitasked effectively. This role requires a lot of organisation, so showcasing your ability to keep things running smoothly is key.
✨Ask Thoughtful Questions
Prepare some questions about the clinic's approach to patient care or team dynamics. This shows that you're not just interested in the job, but also in how you can contribute to the clinic's success.