At a Glance
- Tasks: Be the friendly face of our practice, managing appointments and supporting patients.
- Company: Join Willow Medical Practice, a caring team dedicated to patient wellbeing.
- Benefits: Flexible part-time hours, supportive environment, and opportunities for personal growth.
- Other info: Ideal for students looking for valuable experience in healthcare.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
We are currently seeking a Medical Receptionist to join our team at Willow Medical Practice. We are looking for a highly motivated and experienced Receptionist to join the team on a permanent part-time basis. We are looking for someone who is eager to learn and develop in the role and has a clear passion for helping patients.
Job Summary:
Hours: Part-time – Tuesday/Thursday/Friday (Shift Patterns: 9-5pm and 8-4pm)
The practice receptionist is the first point of contact for patients and visitors at the surgery. This role involves managing appointments, handling patient queries, maintaining patient confidentiality, and supporting the clinical team with administrative tasks.
Key Responsibilities:
- Reception Duties:
- Greet patients and visitors in a professional and friendly manner
- Answer incoming calls, deal with inquiries, and direct calls appropriately
- Book, amend, and cancel patient appointments using the practice’s computer system
- Check in patients on arrival and inform clinicians of their arrival
- Manage the reception area and ensure it is tidy and welcoming
- Administrative Support:
- Process repeat prescription requests according to practice policy
- File and scan documents into patients’ records using the practice clinical systems
- Update patient records with accurate and relevant information
- Support the team with recalls, referrals, and appointment reminders
- Handle patient registration and deregistration
- Communication & Confidentiality:
- Maintain patient confidentiality at all times
- Communicate effectively with clinical staff, colleagues, and patients
- Handle sensitive situations with empathy and professionalism
- Handle patient complaints in the first instance
- Follow data protection and safeguarding procedures
- Teamwork & Professional Development:
- Attend staff meetings and training sessions as required
- Participate in annual appraisals and continuous development
- Work flexibly to cover absences or support other areas of the practice
Person Specification:
- Essential:
- Excellent verbal and written communication skills
- Minimum GCSE English & Mathematics or equivalent
- Good IT skills and familiarity with Microsoft Office and clinical systems
- Ability to multitask and work in a fast-paced environment
- Friendly, professional, and empathetic manner
- High level of discretion and confidentiality
- Desirable:
- Previous experience in a healthcare or reception setting
- Knowledge of NHS systems such as Vision software
- Understanding of medical terminology
Please note - As part of your application, candidates must complete an application form - once you have submitted your CV, HR will contact you with our application form. Only candidates who complete their application form will be considered for this role.
Medical Receptionist - Part Time in Belfast employer: Willow Medical Practice
At Willow Medical Practice, we pride ourselves on fostering a supportive and collaborative work environment where our team members are encouraged to grow and develop their skills. As a part-time Medical Receptionist, you will play a vital role in ensuring patient satisfaction while enjoying flexible working hours and opportunities for professional development. Our practice values empathy and teamwork, making it an excellent place for those passionate about healthcare and patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist - Part Time in Belfast
✨Tip Number 1
Make sure you research Willow Medical Practice before your interview. Knowing about their values and services will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to reception duties. Think about how you would handle patient queries or manage appointments, and be ready to share examples from your past experiences.
✨Tip Number 3
Dress professionally and arrive a bit early for your interview. First impressions matter, and being punctual shows that you respect their time and are serious about the position.
✨Tip Number 4
After your interview, don’t forget to send a thank-you email! It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Medical Receptionist - Part Time in Belfast
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping patients shine through. We want to see that you genuinely care about making a difference in their experience at Willow Medical Practice.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We’re looking for someone who can multitask and handle a fast-paced environment, so emphasise those abilities!
Be Professional Yet Friendly:Remember, as a Medical Receptionist, you'll be the first point of contact for patients. Use a warm and professional tone in your application to reflect how you would interact with patients and colleagues.
Complete the Application Form:Don’t forget to fill out the application form after submitting your CV! It’s a crucial step in our process, and only candidates who complete it will be considered. We can’t wait to hear from you!
How to prepare for a job interview at Willow Medical Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with managing appointments, handling patient queries, and maintaining confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Medical Receptionist, excellent communication is key. During the interview, demonstrate your verbal and written skills by clearly articulating your thoughts. You might even want to prepare examples of how you've effectively communicated with patients or colleagues in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle sensitive situations. Think about times when you've dealt with difficult patients or managed complaints. Practising these scenarios can help you respond with empathy and professionalism during the interview.
✨Highlight Your IT Proficiency
Since the role involves using clinical systems and Microsoft Office, be ready to discuss your IT skills. If you have experience with NHS systems like Vision software, mention it! Showing that you're tech-savvy will give you an edge over other candidates.
