Bank Home Support Care Worker (Universal Care Companion) in Redhill

Job Overview

You currently work in Home Care, you don't have confirmed hours and you don't always know where you are going when you are assigned your visits for the day, the week and the month. You love supporting people in their own home and you are passionate about enabling people to do the most they can for themselves. You get that purpose and belonging are absolutely key to every human being and that these become even more important as people grow older. You see people's vulnerability, at the same time as celebrating their strengths. You're not afraid to help people and people have told you for as long as you remember that you are a great friend, an amazing listener and have a heart of gold. Sound familiar? If this describes you - please read on as we have a role that will enable you to have confirmed and contracted hours, supporting people with all the usual activities of daily living including outings, cleaning, dancing and food prep to support getting out of or in bed, personal care and dressing, preparing food, and taking medication, and all that life entails in between!

As a Bank Universal Care Companion at Willow Lodge, you will have the flexibility to work the shifts you want that suit the needs of you and your family. You'll support people with all aspects of daily living, including cooking, cleaning, and personal care, helping to create a warm, safe, and homely environment. You'll receive full training, including medication administration and food hygiene, to support you confidently in your role. We believe that when you are well, the people who live in our households are well too - so fun really matters here. This is more than a job. It's a place to care and to be part of something special.

Responsibilities

• Support people with intimate washing, drying and dressing, including shaving, hair, nails and teeth.
• Represent the Willow Lodge brand by maintaining a professional and welcoming presence for all team members, residents and visitors.
• Attend and actively contribute to team meetings and monthly lessons learned labs.
• Perform any additional duties as assigned by the Home Manager to support the overall functioning of the household.
• Use strong verbal and written communication skills to interact with residents, families and staff.

Qualifications

• Experience within a similar home care environment is desirable.
• Flexible, patient, with a "can do" caring attitude and a real people‑person.
• Proficiency in IT, including Microsoft Office and internal applications; quick to learn new systems.
• Ability to work collaboratively as part of a team while also being self‑motivated and capable of working independently.

Working Conditions

• Day shift: 8 am – 8 pm.
• Night shift: 8 pm – 8 am.
• Pay £13.46 per hour.
• Flexible / bank hours to cover busy periods.
• Annual leave and sickness leave as per policy.

Benefits

• Half day off for your birthday – celebrate early.
• Blue Light Discount Card – access exclusive savings and offers.
• 28 days of annual leave (pro‑rata).
• Salary advance scheme – access earned pay when needed.
• Contributory pension.
• Dedicated learning & development – continuous training and career growth opportunities.
• Team member rewards – recognising and celebrating your hard work.
• Free meals on shift.
• Free tax review service.
• Refer a friend scheme – earn up to £500 for successful referrals. (Terms apply.)

Company Overview

EQ Care Group is a trusted provider of exceptional elderly care, dedicated to creating warm, compassionate environments where individuals can thrive. Operating for three years, we currently have five homes open and are building more. Willow Lodge will open in Spring 2026 as a 78‑bed nursing and dementia specialist care home.