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- Tasks: Assist in managing leisure activities and ensure guests have an amazing experience.
- Company: Willow Lake Water Park, a fun-filled freshwater resort in Northampton.
- Benefits: Full training, accommodation, discounts, and opportunities for personal development.
- Why this job: Join a dynamic team and make a splash in the leisure industry!
- Qualifications: Customer service skills and a passion for water sports are a plus.
- Other info: Great career growth with ongoing training and support.
The predicted salary is between 28800 - 43200 £ per year.
Willow Lake Water Park at Meadow Bay Villages is actively seeking a full-time Assistant Manager to assist in overseeing and managing their leisure offerings on site. Willow Lake Water Park offers a freshwater water sports resort nestled in the heart of Northampton. Our state-of-the-art facilities include wakeboarding, paddle sports (rental and coaching), pedalo hire, and our main attraction: the Aqua Park. We also have a state-of-the-art indoor swimming pool complete with a kids’ area and exciting water slides, an outdoor splash park, and a collection of premium hot tubs for relaxation and luxury.
Why us?
- Full Training Provided: We offer comprehensive training and fully-funded qualifications.
- Be Part of the Fun: Our goal is to ensure our guests have a fantastic time, and our team plays a critical role in making that happen.
- Accommodation: We can offer accommodation all year round for our roles.
- Discounts: Various discounts including F&B and holiday discounts on or off resort.
Qualifications We Can Offer
- RLSS Open Water Lifeguard
- RLSS NPLQ
- Emergency First Aid at Work / First aid at work
- RLSS Automated External Defibrillator Program
- SUP/ Paddle sport Instructor Awards
- Leadership Awards
- Safety Boat Awards
- System 2.0 Training Awards
Skills - What we are looking for
- Well organised and the ability to use your initiative to identify what needs to be done.
- The ability to delegate roles and keep our team working efficiently.
- Ability to build strong working relationships with customers, clients and staff.
- Flexible, adaptive mindset and approach to challenges.
- A ‘can do’ attitude, being prepared to get hands-on with the role if and when required.
- Excellent customer service and communication skills.
- A desire to learn, develop and grow in the role.
- Attention to detail in all aspects of work and areas of responsibility.
Job Specification
- Work as part of the team to set up the site at the start of each session and close down post-sessions at the end of the day.
- Providing excellent customer service, ensuring each visitor has a successful, rewarding and enjoyable experience.
- Welcoming customers and staff to the facility.
- Monitoring the water ensures all water users are safe and follow the safety procedures/rules.
- Making sure the site follows our logged NOP & EAP procedures.
- Recording and upkeep of site maintenance.
- Ensuring all visitors are educated in, and adhere to the facilities etiquette and rules.
- Respond to those needing assistance; vigilantly monitor the participants to spot signs of struggle and signals for help/assistance.
- Leading rescues & training sessions as and where required.
- Carrying out daily/weekly safety checks on equipment and facilities to ensure all areas and equipment are fit for use and meet operational standards.
Desirable Qualifications – Training can be provided
- RLSS Lifeguarding Qualification (NPLQ, OWL or NVBLQ) - One is essential.
- AED / First Aid Certificate.
- Pool Plant Operator (RLSS or STA).
- RLSS TA (OWL or NPLQ).
Staff Development
As an employee you will be encouraged to take ownership of your ongoing development, as a company we believe good quality education and training are key to success and you will receive support to develop and grow your skills, this will include:
- Job-specific training and development, both at your induction and throughout your development pathway.
- Support to develop your own ‘Personal Development Plan’ - input from your manager to help you highlight what you need to work on and how to achieve it.
- Nationally recognised training and qualifications as part of your personalised development plan.
Desirable (But not essential):
- Experience in a similar role, or demonstrable transferable skill sets and experience.
- A nationally recognised qualification relevant to the role.
- A personal interest in water sports such as open water swimming, paddleboarding, wakeboarding etc.
If this sounds like the opportunity for you and you would be a great fit as part of the dynamic, friendly team here at Meadow Bay Villages, then we’d love to hear from you. Please apply by sending your CV and cover letter to: Calum@willowlakewaterpark.co.uk
Assistant Leisure Manager in Northampton employer: Willow Lake Water Park
Contact Detail:
Willow Lake Water Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Leisure Manager in Northampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Willow Lake Water Park. Understand their values, services, and what makes them unique. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing an excellent experience for guests, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your leadership potential! Even if you haven't held a managerial position before, highlight any experiences where you've taken charge or helped others. This could be in sports, school projects, or even volunteering. We want to see that 'can do' attitude!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining our fun and dynamic team at Meadow Bay Villages. Let’s make it happen!
We think you need these skills to ace Assistant Leisure Manager in Northampton
Some tips for your application 🫡
Show Your Passion for Leisure: When writing your application, let your enthusiasm for leisure activities shine through! Mention any personal interests in water sports or customer service experiences that align with our fun and dynamic environment.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Assistant Leisure Manager role. Highlight relevant skills like organisation, communication, and teamwork, and relate them to the job description to show us you’re the perfect fit!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and bullet points where necessary to make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role.
How to prepare for a job interview at Willow Lake Water Park
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant Leisure Manager role. Familiarise yourself with the water park's offerings, like wakeboarding and the Aqua Park. This will help you demonstrate your enthusiasm and knowledge during the interview.
✨Show Off Your Customer Service Skills
Since this role is all about ensuring guests have a fantastic time, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone out.
✨Demonstrate Your Leadership Qualities
As an Assistant Manager, you'll need to lead and delegate tasks effectively. Prepare to discuss your leadership style and provide examples of how you've successfully managed a team or project in previous roles.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to safety and customer service. Practice responding to scenarios where you might need to handle a difficult customer or ensure safety protocols are followed. This will show you're prepared for the challenges of the role.
