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For Companies At a Glance
- Tasks: Join our Bar and Waiting team to create memorable experiences for guests.
- Company: Be part of Marston's, voted Best Pub Employer at The Publican 2024 Awards.
- Benefits: Enjoy 30% off meals, flexible hours, and a £4.50 meal deal on shift.
- Why this job: Grow your skills in a vibrant atmosphere with diverse teammates and career pathways.
- Qualifications: No experience needed; just bring your passion for great service and teamwork.
- Other info: We celebrate individuality and support your well-being with various resources.
Overview
We’re on the lookout for new Bar and Waiting teammates to join our team!
New to hospitality? You won’t be for long! Make a name for yourself in one of our pubs. Our Bar and Waiting teams are at the heart of it all, right where the magic happens. It’s not just a shift on the bar. It’s mastering the best pint. It’s not just delivering delicious, quality food. It’s about creating those happy, memorable moments that leaves our guests coming back for more.
Whether you’re an expert now or you’re just starting out, we’re here to help you become your absolute best.
Responsibilities
- Be the face of our pubs creating and maintaining a vibrant and welcoming atmosphere.
- Be responsible for taking orders, serving and upselling our fantastic food and drinks
- Be passionate about providing brilliant customer service
- Care about the wider team, turning your hand to support wherever needed
- Gain people, marketing and operational skills whilst getting paid for it!
- Be encouraged to progress in your role whilst achieving a long-term career (if that’s what you’re after)
What comes next is up to you
Whether you’d like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pub, hotels and pub support centre we have a range of career pathways to suit all.
What you get from us
You’ll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career – with genuine benefits that include:
- 30% off at all our pubs, restaurants, and hotels
- A reliable hours contract, to give you the security you deserve
- Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
- Flexible and part time hours offered to work around your family or higher education
- Exciting range of high street, online discounts and cashback offers
- Fantastic range of apprenticeship programmes to support your career
- A friendly and lively atmosphere, working alongside passionate and diverse teammates
- Access to Licensed Trade Charity for financial, mental, and emotional well-being support
Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.
Marston’s. Where people make pubs.
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Bar and Waiting Staff employer: Willow Beck (92513)
Contact Detail:
Willow Beck (92513) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bar and Waiting Staff
✨Tip Number 1
Familiarise yourself with the menu and drinks offered at our pubs. Knowing the ins and outs of what we serve will not only impress during your interview but also help you engage with customers effectively.
✨Tip Number 2
Showcase your enthusiasm for customer service. During any interactions, whether in person or over the phone, let your passion for creating memorable experiences shine through. This is key in the hospitality industry!
✨Tip Number 3
Network with current employees if possible. They can provide insights into the company culture and what it takes to succeed in the role, plus a friendly referral can go a long way in landing the job.
✨Tip Number 4
Be prepared to demonstrate your teamwork skills. Our Bar and Waiting teams thrive on collaboration, so think of examples from past experiences where you've worked well with others to achieve a common goal.
We think you need these skills to ace Bar and Waiting Staff
Some tips for your application 🫡
Understand the Role: Before applying, take some time to understand what being part of the Bar and Waiting team entails. Familiarise yourself with the responsibilities mentioned in the job description, such as taking orders, serving food and drinks, and providing excellent customer service.
Tailor Your CV: Make sure your CV highlights any relevant experience, even if it's not directly in hospitality. Focus on skills like teamwork, communication, and customer service, which are crucial for this role. If you have any experience in fast-paced environments, be sure to mention it!
Craft a Personal Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention why you want to work in hospitality and how you can contribute to creating memorable experiences for guests. Show your passion for customer service and your willingness to learn.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Willow Beck (92513)
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any experiences you've had in customer service, even if they're not directly related to bars or restaurants. This will demonstrate your eagerness to learn and grow in the role.
✨Know the Menu
Familiarise yourself with the pub's menu before the interview. Being able to discuss specific dishes and drinks shows that you're genuinely interested in the position and ready to engage with customers about what’s on offer.
✨Emphasise Teamwork Skills
Since the role involves working closely with others, highlight your ability to work as part of a team. Share examples of how you've supported colleagues in previous roles or how you’ve contributed to a positive team environment.
✨Prepare for Customer Service Scenarios
Think about potential customer service scenarios you might face in the role and how you would handle them. Be ready to discuss how you would deal with difficult customers or how you would upsell products, as this is key to providing excellent service.
