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- Tasks: Lead customer interviews and translate feedback into actionable plans for project teams.
- Company: Join Willmott Dixon, a top-rated company focused on sustainability and community impact.
- Benefits: Flexible location, professional development, and a chance to make a real difference.
- Why this job: Shape customer experiences and drive satisfaction in a dynamic, supportive environment.
- Qualifications: Strong customer service skills and the ability to engage diverse stakeholders.
- Other info: Be part of a company recognised for its commitment to equality and sustainability.
The predicted salary is between 36000 - 60000 £ per year.
Regional Customer Insights Manager As the successful Regional Customer Insights Manager, you\’ll play a key role in shaping how our customers experience working with Willmott Dixon. Reporting to the National Customer Insights Manager, you\’ll oversee projects and offices across the Midlands and the North, gathering valuable customer insights and helping project teams turn feedback into meaningful action. You\’ll lead customer interviews on live projects, capturing their perspectives and translating feedback into clear, deliverable action plans. By helping our teams use customer insight effectively, you\’ll make a visible difference, ensuring our customers feel heard, valued, lead to repeat business for the region. Alongside interviews, you\’ll also be trained and developed to facilitate engaging workshops at key stages of the project journey, from inception through to handover. These sessions are designed to strengthen collaboration, surface opportunities, and enhance the customer experience. As facilitator, you\’ll bring energy, empathy, and structure, helping diverse groups reach shared understanding and outcomes. *NB. With this role covering the Midlands & North regions, we can be flexible on the base location of the successful candidate… Occasional travel will be required to cover Birmingham (Snowhill), Nottingham, Morley, Oldham and Gateshead. Key Responsibilities/Deliverables: Support our regional offices in their growth plans to achieve high levels of customer satisfaction through detailed, impartial customer interviews. Build strong relationships with local project teams to maintain visibility of all live projects across your region. Analyse customer insights and collaborate with teams to create and implement practical action plans, escalating feedback when needed. Partner with each office to produce performance reports and deliver insight review sessions aligned to business goals. Facilitate interactive, engaging workshops for a range of internal and external stakeholders. Conduct interviews with our various framework providers to gather their feedback and perspectives. Contribute to wider business insight projects as required.Essential Skills: Solid customer service experience and a natural ability to listen and empathise. Skilled at managing difficult or sensitive conversations with professionalism. Strong interpersonal skills and emotional intelligence. Confident using systems and analytical tools to turn insights into action. Excellent communication skills with the ability to engage and influence stakeholders at all levels. Ability to translate data into engaging and readable content.Desirable Skills: Professional membership or CPD related to customer experience or customer service. Experience within the construction or built environment sectors. Experience in structuring and facilitating productive group discussions. The successful candidate will be trained and developed within facilitation!About Us: With over 170 years of rich history, Willmott Dixon\’s purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was recognised by The Sunday Times as one of the Top 10 \”Big\” Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe\’s 1,000 best workplaces by the Financial Times in 2025. Willmott Dixon is also the first major contractor and developer to win a King\’s Award for Enterprise in the category of sustainable development
Regional Customer Insights Manager employer: Willmott Dixon Group
Contact Detail:
Willmott Dixon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Customer Insights Manager
✨Tip Number 1
Get to know the company inside out! Research Willmott Dixon's values, projects, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your interview skills with a mate or in front of the mirror. Focus on how you can demonstrate your customer service experience and emotional intelligence. Remember, it's all about showing how you can make customers feel valued!
✨Tip Number 3
When you get the chance to facilitate workshops or discussions, bring your A-game! Use your energy and empathy to engage everyone in the room. This is your moment to shine and show how you can lead diverse groups to achieve shared goals.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at Willmott Dixon and ready to contribute to our mission of delivering brilliant buildings.
We think you need these skills to ace Regional Customer Insights Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Regional Customer Insights Manager role. Highlight your relevant experience and soft skills that match what we're looking for, like empathy and strong communication.
Showcase Your Customer Insight Skills: In your application, emphasise any experience you have with customer interviews or gathering insights. We want to see how you've turned feedback into action in previous roles, so share specific examples!
Be Authentic: Let your personality shine through in your written application. We value authenticity, so don’t be afraid to show us who you are and why you're passionate about enhancing customer experiences.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Willmott Dixon Group
✨Know Your Customer Insights
Before the interview, dive deep into understanding customer insights and how they impact project outcomes. Familiarise yourself with common tools and methodologies used in gathering and analysing customer feedback, as this will show your potential employer that you’re ready to hit the ground running.
✨Showcase Your Soft Skills
This role requires strong interpersonal skills and emotional intelligence. Prepare examples from your past experiences where you've successfully managed sensitive conversations or facilitated group discussions. Highlighting these skills will demonstrate your ability to connect with customers and stakeholders effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of specific scenarios where you turned customer feedback into actionable plans. Practising these responses will help you articulate your thought process clearly during the interview.
✨Engage with the Company’s Values
Research Willmott Dixon’s values and recent projects. Be ready to discuss how your personal values align with theirs, especially regarding sustainability and community impact. Showing that you resonate with their mission can set you apart as a candidate who genuinely cares about the role.
