At a Glance
- Tasks: Lead global service delivery and enhance client experience across diverse product portfolios.
- Company: Willis Towers Watson, a leader in technology and client service.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Join a forward-thinking team dedicated to excellence in service delivery.
- Why this job: Shape the future of client service in a dynamic, global environment.
- Qualifications: Proven leadership in service management and strong client engagement skills.
The predicted salary is between 60000 - 80000 £ per year.
Willis Towers Watson is seeking a Senior Director of Service Delivery within ICT Technology to lead a global, multi-disciplinary service management function. The role oversees the end-to-end client service experience across product portfolios, including service desk, incident management, and client assurance, working across regions to ensure high-quality, compliant service delivery. The role operates at the intersection of product, client engagement, and service operations, driving governance.
Global Head of Service Delivery & Client Experience in Surrey employer: Willis Towers Watson
WTW is an exceptional employer that prioritises the professional and personal growth of its employees, offering a comprehensive benefits package that includes generous annual leave, private healthcare, and a robust pension scheme. The collaborative work culture fosters strong relationships across teams, while the opportunity to engage in meaningful projects within the affinity insurance sector allows for impactful contributions to the company's success. With hybrid working options and a commitment to employee wellbeing, WTW stands out as a rewarding place to build a fulfilling career.
