At a Glance
- Tasks: Lead operational delivery and empower teams to achieve outstanding member outcomes.
- Company: Join LifeSight, a leading player in the UK pensions market.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Make a real impact in a fast-growing business with a focus on service excellence.
- Qualifications: Experience in pension operations and strong leadership skills.
The predicted salary is between 60000 - 80000 € per year.
As Operations Manager, you will lead LifeSight’s end-to-end operational delivery, shaping service excellence, empowering teams, and delivering outstanding member outcomes. LifeSight, WTW’s Defined Contribution (DC) master trust, represents one of our biggest business growth opportunities in the UK. Our growing business has already quickly gained a foothold in this exciting market supported by a targeted approach to the market to make us stand out against our competitors. Being a leader in the marketplace we offer excellent opportunities for experienced pension professionals.
The Operations Manager will report to the Specialty Community Lead within the WTW Outsourcing business, with a matrix reporting line to the Head of LifeSight. As an Operations Manager, you will be responsible for the end-to-end operational delivery of the LifeSight teams in the UK, working closely and proactively with the Service Delivery teams based in India and the Philippines to ensure a consistently high-quality, first-class service for LifeSight members.
The role has overall accountability for service delivery, projects, technical and quality teams, with a strong focus on continuous improvement, effective commercial decision-making, and maintaining LifeSight’s position as a market-leading master trust.
Work Style: This is a hybrid role based in Redhill, requiring one day per week in the office to enable meaningful collaboration and personal engagement with the team.
Overall Accountability: Overall accountability for the delivery of LifeSight’s UK pensions administration services, with a strong focus on service quality, member experience, and operational efficiency. Agree, monitor, and report service quality and performance objectives with the LifeSight Operations and Governance team and Specialty Community Lead, ensuring KPIs and service commitments are consistently met. Ensure compliance with UK regulatory requirements and proactively identify, manage, and mitigate operational risk. Embed LifeSight’s service delivery values into team behaviours, leading from the front and acting as a senior escalation point for operational issues.
Operational Oversight: Provide oversight of service delivery, projects, technical, quality, and complaints teams, ensuring all frameworks and controls remain effective and fit for purpose. Oversee resourcing across locations in partnership with Performance and Reporting, ensuring teams are appropriately staffed to support BAU delivery, new client installs, and scheme events. Maintain accountability for risk events, quality assurance, complaints handling, and project delivery, ensuring timely resolution and continuous improvement.
DC Operations Manager in Surrey employer: Willis Towers Watson
LifeSight, part of WTW, is an exceptional employer that prioritises service excellence and employee empowerment within a dynamic work culture. Located in Redhill, this hybrid role offers the unique advantage of flexible working arrangements while fostering collaboration and personal engagement with a dedicated team. With a strong focus on continuous improvement and professional growth, LifeSight provides outstanding opportunities for experienced pension professionals to thrive in a market-leading environment.
StudySmarter Expert Advice🤫
We think this is how you could land DC Operations Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand LifeSight’s values and how they align with your own. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like you’re reading from a script. Mock interviews with friends can really help!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that you’re genuinely interested in the role. Plus, it keeps you on their radar.
We think you need these skills to ace DC Operations Manager in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in operational delivery and service excellence, as these are key for us at LifeSight. Use specific examples that showcase your skills in managing teams and improving processes.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our mission at LifeSight. Don’t forget to mention your understanding of the pension industry and your commitment to delivering outstanding member outcomes.
Showcase Your Leadership Skills:As an Operations Manager, leadership is crucial. In your application, emphasise your ability to empower teams and drive performance. Share stories that demonstrate your leadership style and how you've successfully managed projects or improved service delivery in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at LifeSight!
How to prepare for a job interview at Willis Towers Watson
✨Know Your Stuff
Make sure you understand the ins and outs of DC operations and LifeSight’s role in the market. Brush up on key terms, recent trends, and any regulatory changes that might affect the industry. This will show your interviewers that you're not just interested in the role but are genuinely knowledgeable about the field.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to lead teams effectively. Prepare examples from your past experiences where you've empowered teams or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your impact.
✨Emphasise Continuous Improvement
LifeSight is all about delivering outstanding member outcomes and operational efficiency. Be ready to discuss how you've implemented continuous improvement initiatives in previous roles. Think about specific projects where you identified issues and successfully enhanced processes.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about LifeSight’s current challenges, team dynamics, and future goals. This not only shows your interest but also helps you gauge if the company culture aligns with your values and work style.
