WTW Insurance Consulting and Technology are embracing Continuous Delivery as part of our Software Development Life Cycle. At the heart of this, we are looking for a talented and experienced SaaS / DevOps Release Manager to join us to help expand and manage our approach, capabilities, tools, and colleagues to deliver agile release management.This role will be responsible for and lead key aspects of release management including planning, scheduling, communications, team coordination, deployment, and feature release. You will work closely with teams and stakeholders across the business including product management, engineering, and security to lead continuous release plans and establishing continuous improvement practices.The RoleAs a SaaS / DevOps Release Manager, you will:Release Management & GovernanceEstablish and manage modern release practices including quality gates, automated checks, and release readiness criteriaEnsure alignment with governance, security, and compliance requirements while minimising manual intervention through automationManage risks, dependencies, and release decisions across multiple product teamsDevOps & Automation EnablementDrive the adoption of CI/CD pipelines, release orchestration, and infrastructure automation across teamsWork directly with engineering teams to embed release processes into delivery workflows (e.g. pipelines, GitOps, environment promotion models)Identify opportunities to replace manual release activities with automated, repeatable processesSupport teams in implementing progressive delivery techniques (e.g. feature flags, canary releases, blue/green where applicable)Tooling & Platform IntegrationCollaborate with platform and engineering teams to align on DevOps tooling, pipeline standards, and release frameworksEnsure release processes are integrated into developer tooling and platform capabilities, not operated separatelyContribute to standardisation of release patterns across SaaS productsContinuous Improvement & MetricsDefine and track DORA-style metrics (deployment frequency, lead time, change failure rate, recovery time)Drive continuous improvement through data-led insightsContribute to the evolution of ICT DevOps and SDLC practicesCoaching & Capability BuildingCoach teams on DevOps practices, automation, and modern release approachesHelp teams transition from manual, process-heavy release management to automated, flow-based deliveryAct as a bridge between engineering, architecture, and governanceWhat you’ll bringThe essential skills/experience for this position are:Demonstratable experience (at least 3 years) in release management for a SaaS organisation releasing new features and updates on a frequent (e.g., team sprint) basis to customersGreat working experience of Agile, SDLC and DevOps practices to effectively fulfil the roleExperience in modern release management tooling e.g. ServiceNow, BMCManaging multiple and varied internal stakeholders and customers and cross-functional teamsContributions into wider organisational practice improvement and evolutionKnowledge and passion for new techniques to achieve release management goals and evidence to show continual improvement of release management approachStrong working knowledge of CI/CD pipelines (e.g. Azure DevOps, GitHub Actions) and release automationExperience implementing pipeline-based release controls, automated testing, and deployment strategiesUnderstanding of infrastructure as code (e.g. OpenTofu) and environment management conceptsExperience with cloud-native SaaS architectures (preferably Azure)Familiarity with observability, monitoring, and release health metricsAbility to work hands-on with engineering teams to diagnose and improve delivery pipelinesUnderstanding of modern DevOps practices and principles (GitOps, trunk-based development, progressive delivery)Experience improving developer experience and reducing delivery friction through automation(ICT_TECH TD_2026_27R)Full timePosting Date: 2026-09-15
CI/CD & Release Automation Lead in Surrey employer: Willis Towers Watson
Willis Towers Watson is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the insurance sector. Employees benefit from comprehensive growth opportunities, competitive compensation, and a supportive environment that values professional development, all while being part of a leading global firm located in the heart of the UK. Join us to make a meaningful impact in the industry and build lasting relationships with key partners.
