At a Glance
- Tasks: Administer pension schemes and provide top-notch customer service to clients and members.
- Company: Join WTW, a leading company in the pensions industry with a supportive culture.
- Benefits: Enjoy 25 days leave, private healthcare, and a generous pension scheme.
- Other info: Flexible hybrid working options and excellent career progression opportunities await you.
- Why this job: Develop your skills in a dynamic role while making a real difference for clients.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
A fantastic opportunity to join WTW as a Pension Administrator. This is a challenging and rewarding role which will develop your mathematical and customer service skills whilst working collaboratively within a team to service members and our impressive portfolio of clients.
Day to day responsibilities include the administration of occupational pension schemes and insurance policies such as processing new joiners, leavers, retirees as well as calculating pension benefits. Full training is provided including new starter induction and further training thereafter. This is followed by a six-month learning development programme which is designed to train colleagues on pensions legislation and enhance our customer service skills.
We can offer you a fun and engaging role working with some of the best people in our industry. We will reward your efforts with a thriving work environment, opportunity for progression throughout your career at WTW, and a very comprehensive benefits package including:
- Company pension scheme
- Life insurance
- Private medical insurance
- Eye care vouchers
- A generous bonus scheme
- Flexible benefits including critical illness cover, dental cover, and many other options
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a “hybrid” style, with a mix of remote and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements.
Our administrators are trained in various case types and pension schemes and are expected to progress from basic to more complex case types within the first 6-12 months of their employment.
The Role
- Accurately processes cases for our members across a variety of schemes. This includes working on calculations (both automated and manual) and answering queries via telephone, letter and email.
- Consistently provide a high quality customer experience to clients/members by ensuring work is proactively managed within client Service Level Agreements.
- Develops knowledge and capability over a number of different case types by utilising knowledge management tools and procedural documentation as well as attending training and knowledge sharing sessions.
- Resolves member queries by providing excellent member and client care in an empathic and supportive manner.
- Recognises and escalates potential problems and/or complaint cases to the correct colleagues for quick resolution.
- Continuously seeks to identify areas where the service to clients/members could be improved and communicated accordingly.
- Develops and prioritises personal development within the Pensions industry by developing and maintaining working knowledge of relevant Pensions Regulations and Legislation.
Qualifications
- Previous experience of working in Financial Services or a customer service environment, dealing with, and speaking directly to customers and clients including managing challenging or apprehensive customers.
- Experience working within an administration team supporting Defined Benefit (DB) and/or Defined Contribution (DC) pension schemes is desirable.
- Demonstrated ability or experience in working to a high level of accuracy with excellent spoken and written communication skills to provide high quality written and verbal communications including email and letters to members and/or clients.
- Ability to use excel spreadsheets and mathematical skills to complete pension calculations either using automated forms or calculating manually.
- An understanding of pension regulations and legislation and how to apply this to different schemes or scheme rules.
- Ability to proactively manage time and work priorities to meet volume and accuracy targets.
- Ability to work self-sufficiently following procedural documentation and utilise training and guidance provided previously.
- Previous experience working as part of a team and in a busy, fast-paced environment and providing coaching and knowledge sharing to other members of a team.
What we offer
Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.
Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.
Pensions Administrator in Suffolk employer: Willis Towers Watson
WTW is an exceptional employer that prioritises employee growth and well-being, offering a comprehensive benefits package that includes generous annual leave, private healthcare, and a defined contribution pension scheme with matched contributions. Our collaborative work culture fosters flexibility and inclusivity, allowing team members to thrive in a hybrid working environment while developing their skills in the pensions industry through extensive training and support. Join us to be part of a dynamic team dedicated to delivering high-quality service to our clients and making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Administrator in Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Pensions Administrator role at WTW. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for Pensions Administrators and practice your answers. Make sure you can showcase your customer service skills and your understanding of pension regulations. Confidence is key!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be able to keep track of your application status easily. So, what are you waiting for? Get that application in!
We think you need these skills to ace Pensions Administrator in Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles in financial services or customer service that relate to pensions administration.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Pensions Administrator role. Share specific examples of how you've handled customer queries or worked with pension schemes in the past.
Show Off Your Maths Skills:Since this role involves calculations, don’t shy away from showcasing your mathematical abilities. Mention any relevant experience with Excel or manual calculations in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Willis Towers Watson
✨Know Your Pensions Basics
Before the interview, brush up on your knowledge of pension schemes, especially Defined Benefit (DB) and Defined Contribution (DC) plans. Familiarise yourself with key regulations and legislation, as this will show your understanding of the role and impress your interviewers.
✨Showcase Your Customer Service Skills
Since the role involves a lot of client interaction, prepare examples from your past experiences where you provided excellent customer service. Think about how you handled challenging situations and what steps you took to ensure a positive outcome for the client.
✨Practice Your Mathematical Skills
As a Pensions Administrator, you'll need to be comfortable with calculations. Brush up on your Excel skills and practice some basic pension calculations. Being able to demonstrate your mathematical proficiency during the interview can set you apart from other candidates.
✨Prepare Questions About the Role
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, training opportunities, and the hybrid working model. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
