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- Tasks: Provide exceptional customer service via calls, emails, and chats in a fast-paced environment.
- Company: Join WTW, a supportive team dedicated to helping people with workplace pensions.
- Benefits: Enjoy a competitive salary, generous leave, and flexible benefits.
- Why this job: Make a real difference while developing your skills in a caring environment.
- Qualifications: Customer service experience is a plus, but a positive attitude is key.
- Other info: Be part of an inclusive culture where everyone’s voice matters.
The predicted salary is between 22932 - 22932 £ per year.
Description
Customer Service Representative – Inbound Service Centre
Location: Redhill
Salary: £22,932 per annum
Hours: 35 hours per week (Monday to Friday)
Looking for more than just a job? Ready to join a team where your voice matters and your contribution makes a difference?
At WTW, we’re more than a contact centre — we’re a team of passionate professionals committed to delivering world-class service with a human touch. We don’t do cold calls or sales pitches — we focus on what really matters: helping people with workplace pensions and flexible benefits, one interaction at a time.
Whether you\’re at the beginning of your career or looking for a fresh start, this could be the opportunity you\’ve been waiting for. Full training is provided — what we care most about is your attitude, your willingness to learn, and your dedication to excellent customer service.
What You’ll Do
As a Customer Service Representative, you’ll be at the frontline of our operations, handling inbound calls, emails and web chats from employees of our clients regarding their occupational pension schemes — all in a fast-paced, customer-focused environment.
Your day-to-day will include:
- Delivering outstanding service via telephone, email, and live chat
- Navigating varied customer needs with empathy, clarity, and professionalism
- Representing WTW and our clients positively in every interaction
- Effectively using our systems to resolve and record queries on a first-contact resolution
- Handling complaints with a calm, solutions-focused approach, ensuring each customer feels listened to and supported
Recognising and responding appropriately to vulnerable customers, showing sensitivity and tailoring support to meet their specific needs
Qualifications
What You’ll Bring
Previous customer service experience is desirable, but not essential — we’re proud to support career development through thorough training and ongoing coaching.
We’re looking for individuals who are:
- Excellent communicators with strong listening and writing skills
- Proactive problem-solvers who strive for accuracy and clarity
- Calm under pressure and motivated by personal and team success
- Comfortable working in a fast-paced environment
- Resilient and adaptable — able to stay positive, focused, and professional when handling challenging queries or high call volumes
- Confident with basic IT systems and willing to learn new tools
Willing to own each interaction and leave customers feeling heard and supported
Why Join WTW?
We offer:
A competitive starting salary of £22,932 per annum
A generous benefits package, including:
- Annual performance-based target bonus
- 25 days annual leave plus bank holidays
- Company pension scheme
- Private medical insurance
- Flexible benefits including dental cover, critical illness over and lifestyle discounts)
More than that, you’ll join a supportive, inclusive team culture where everyone looks out for one another, and success is shared.
Equal Opportunity Employer
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
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Service Center Agent employer: Willis Towers Watson
Contact Detail:
Willis Towers Watson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Center Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WTW. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and queries, especially in a fast-paced environment like WTW.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication and problem-solving abilities. Share examples of how you've handled challenging situations in the past, as this will demonstrate your resilience and adaptability.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining the WTW team right from the start.
We think you need these skills to ace Service Center Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Customer Service Representative role. Highlight your relevant experience and skills that align with what we’re looking for, like your communication skills and problem-solving abilities.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on conveying your message effectively — remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Willis Towers Watson
✨Know the Company
Before your interview, take some time to research WTW and their commitment to customer service. Understanding their values and mission will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Service Center Agent, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've effectively communicated in past roles, especially in challenging situations, to demonstrate your ability to handle customer queries.
✨Demonstrate Empathy
Since the role involves dealing with customers regarding sensitive topics like pensions, it’s crucial to show empathy during your interview. Think of scenarios where you’ve had to be understanding and supportive, and be ready to discuss how you would approach vulnerable customers with care.
✨Prepare for Role-Play Scenarios
Interviews for customer service roles often include role-play exercises. Be prepared to handle a mock call or chat. Practise staying calm under pressure and focus on providing solutions. This will not only showcase your problem-solving skills but also your ability to leave customers feeling heard and supported.
