At a Glance
- Tasks: Lead complaint handling, conduct QA assessments, and produce insightful monthly reports.
- Company: Join Willis Towers Watson, a leader in the pensions industry with a hybrid work culture.
- Benefits: Enjoy formal training, on-the-job learning, and opportunities for professional development.
- Other info: Dynamic role with a focus on skill enhancement and career progression.
- Why this job: Make a real difference by improving processes and supporting team growth.
- Qualifications: Experience in complaints handling and a passion for quality assurance.
The predicted salary is between 47250 - 57750 £ per year.
Willis Towers Watson is seeking a Senior Pensions Complaints Administrator in Redhill, working a hybrid pattern.
The role focuses on QA assessments, leading complaint handling, and producing monthly reports.
You will help identify process improvements and support training and professional development for the team.
The role offers opportunities to enhance skills through formal training and on-the-job learning within an Outsourcing unit.
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Senior Pensions Complaints & QA Lead (Hybrid) employer: Willis Towers Watson
WTW is an exceptional employer that prioritises the professional and personal growth of its employees, offering a comprehensive benefits package that includes generous annual leave, private healthcare, and a robust pension scheme. The collaborative work culture fosters strong relationships across teams, while the opportunity to engage in meaningful projects within the affinity insurance sector allows for impactful contributions to the company's success. With hybrid working options and a commitment to employee wellbeing, WTW stands out as a rewarding place to build a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Pensions Complaints & QA Lead (Hybrid)
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Willis Towers Watson. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Willis Towers Watson.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Willis Towers Watson. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Senior Pensions Complaints & QA Lead (Hybrid)
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Willis Towers Watson and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Willis Towers Watson how you can be a team player!
How to prepare for a job interview at Willis Towers Watson
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Willis Towers Watson.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Willis Towers Watson's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
