Senior Pensions Administrator - Scheme Events

We are hiring for a Senior Pensions Administrator – Scheme Events who will be based out of our Leeds location. In this role, you will provide support to existing senior associates with the production of pension increases, benefit statements, administration reports, monthly reporting and testing of automated calculation solutions. The successful candidate would be expected to run and manage large projects successfully, maintain existing reporting requirements and ensure full system automation can be achieved.

As a leader in the marketplace, WTW offers an excellent opportunity for experienced pensions project administrators. As a reward for your efforts we will offer you a competitive salary and benefits package along with opportunities for progression, support and training.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a hybrid style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and hybrid is not a one-size-fits-all solution.

The Role

• In conjunction with the Team Leader, ensure that all delivery promises and performance standards are achieved.
• Escalate problems and cases to Team Leader and be a point of reference on technical issues and non-standard cases.
• Challenge procedures to identify process improvements and pass on recommendations to Team Leader.
• Check and challenge basis of work performed by junior associates and ensure that the requested work has been undertaken.
• Coach junior associates on errors made to explain and prevent reoccurrence and mentor junior associates and hold regular feedback sessions.
• Identify associate training needs and raise with Team Leader, proposing solutions where appropriate.
• Identify performance issues and raise with Team Leader.
• Monitor own projects and that of junior associates via the Team Planner to ensure agreed target dates are achieved.
• Take responsibility for development of homepage and precedent documents.
• Produce test packs for automation, test and sign off calculations for DB and DC members.
• Assist in due diligence exercises, analysing data quality, identifying data issues and proposing solutions.
• Monitor and manage data cleaning requirements.
• Assist and prepare large mailing projects to members.
• Scoping costs for projects outside of business as usual and monitoring the spend versus budget.
• Complaint Management.
• On a daily basis be the main contact for an agreed list of projects and maintain and develop client relationships.
• Work with the Team Leader to improve operational efficiency and reduce costs e.g. automation, full use of standard products.
• Provide an efficient, professional service to meet all client/members' needs and to promote the WTW brand.

Qualifications

• Experience of dealing with occupational pension schemes.
• Experience of coaching and supporting less experienced associates.
• Experience of working on projects an advantage.
• Excellent interpersonal skills to include good written and verbal communication.
• Good time management skills and the ability to organise and prioritise own workload.
• Able to work to a high level of accuracy.
• Customer and quality focused.
• Computer literate with experience of using Excel spreadsheets.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.