Senior Claims Advocate

DescriptionSenior Claims Advocate

A Senior Claims Advocate with relevant years of experience within the Construction, Energy, and/or Property & Casualty sectors. Deliver high quality Claims Service to our single client Bechtel, ensuring that Key Client Outcomes are delivered to pre-defined service standards. Recent experience of casualty claims would be helpful. Working knowledge of the Eclipse system is preferable but not essential.

The Role:

Loss Negotiation & Client Management

Personally accountable for Key Client Outcome (KCO) five, comprising:

Claims paid as contract within reasonable time

Ensure the prompt resolution of market-related loss issues and queries

Ensure that all broking is prioritised and completed within targets and exceptions monitored and actioned until completion

Ensure that all financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring

Build constructive relationships and lead correspondence with Client and associated underwriters, third parties and service providers, under the guidance of more senior Claims Advocates, and with due reference to the Client Service Proposition initiative

Negotiate appropriate claims authorities and claims funds with insurers / reinsurers

Immediate notification to insurers / reinsurers on receipt of advice of claim, responding where required

Negotiate claims settlements with insurers / reinsurers, based on market knowledge, to minimise client loss (leading on contentious claims and with due regard to consequential loss)

In the event of high-profile claims, work closely with Group colleagues and maintain internal and external communications with records of these being made as appropriate

Travel as required (catastrophe losses or claims reviews)

Support Sales team in conjunction with Claims Handlers by producing accurate and updated renewal information

Work with Group colleagues to identify and capitalise on account penetration and cross‐selling opportunities within the client / prospect base

Provide input on corrective action required to enhance process performance across Claims areas

Ensure adherence to standardised Group policies and procedures, including all WEM and other regulatory requirements

Monitor underwriter / reinsurer and service provider performance and take appropriate action as required to guarantee the client’s best interests

Provide input to and reference the Willis Quality Index, as appropriate and required

Other

Provide input to more senior Claims Advocate on BU approach to Client Service Proposition by client stream

Support more senior Claims Advocate in respect of appraisals and reviews, as required

Oversee the provision of accurate management information, as required

Take reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register

Participate in loss prevention and claims seminars, as required.

The above list is intended to be as accurate a reflection of the role as possible. However, it may be revised from time to time if different tasks commensurate with the role or level of responsibility are needed to be performed and/or when circumstances change.

QualificationsWhat you’ll bring

Preferably with relevant professional qualification e.g. (ACII/FCII/CILA)

Skills:

Query Management

Compliance Management

Organisation and Prioritisations

Knowledge/Experience:

Market relationship management

London Market Negotiation

Technical knowledge

Required Mind‐set and Behaviours:

Willis Values and Behaviours will underpin all roles and will guide performance criteria

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You’ll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle‐to‐work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com

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