Overview
In this hybrid role, you will lead pension payroll activities, ensuring accurate payments to pensioners and timely delivery within a structured team. You will collaborate with the Payroll Team Leader to meet performance standards while supporting junior colleagues and handling complex or non-UK payroll tasks when needed. The role focuses on process improvement, client service, and safeguarding accurate payroll documentation. You will contribute to the payroll function's reliability and client trust through hands-on delivery and mentorship.
Pay / Benefits
- 25 days annual leave
- private healthcare
- defined contribution pension with up to 10% company match
- hybrid working options
- employee assistance programme
- volunteer day
Responsibilities
- Authorise payroll amendments and casework (e.g., address and bank changes)
- Sign off payroll processing and control reports
- Ensure correct issue of payslips and P60s via outsourced printers
- Manage payroll deductions (e.g., PAYE, healthcare)
- Authorize manual payments using software or HMRC PAYE tables
- Cover level 73/68 tasks and train junior colleagues
- Deliver tasks/projects assigned by Payroll Team Leader (complex/non-UK payrolls, mentoring, enquiries, testing)
- Maintain delivery standards and escalate issues to the Payroll Team Leader
- Coach junior colleagues and review their work to prevent recurrence of errors
- Monitor own and juniors' workflow to meet service levels
- Keep payroll client documents up-to-date (ACF sheets, templates)
- Recognise and escalate complaints; collate information and ensure procedures are followed
- Keep knowledge of pension payrolls up-to-date and develop junior staff
- Identify training needs and support solutions; provide learning opportunities
- Deputise for Payroll Team Leader and contribute to complex/projects as required
- Provide efficient, professional service to payroll clients and maintain client relationships
Key requirements
- Experience in payroll administration (essential)
- Pensions experience (nice to have)
- CIPP qualification progression would be advantageous
- Computer literate with fast/accurate input and basic Microsoft package knowledge
- Experience managing junior colleagues (desirable)
- Numerical, analytical, problem-solving abilities
- High accuracy and ability to work under pressure and meet targets
- Good written and verbal communication; strong time management and workload prioritisation
- interpersonal skills
- communications
- coaching/mentoring
- HMRC PAYE tables
- casework software
- payroll processing tools
Senior Pensions Payroll Administrator in Redhill employer: Willis Towers Watson
Willis Towers Watson is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the insurance sector. Employees benefit from comprehensive growth opportunities, competitive compensation, and a supportive environment that values professional development, all while being part of a leading global firm located in the heart of the UK. Join us to make a meaningful impact in the industry and build lasting relationships with key partners.
