At a Glance
- Tasks: Create forecasts and capacity plans to meet member and client needs.
- Company: Join a dynamic team focused on enhancing member experience.
- Benefits: Enjoy 25 days annual leave, private healthcare, and hybrid working.
- Other info: Collaborative environment with opportunities for growth and innovation.
- Why this job: Make a real impact by improving operational insights and planning.
- Qualifications: Experience in workforce planning and strong Excel skills required.
The predicted salary is between 49500 - 60500 £ per year.
Overview
In this role you will ensure the right capacity, skills and resources to meet member and client needs across service centre and pensions operations.
You will translate demand into practical forecasts and capacity plans, using data and scenario modelling to advise leaders on performance, cost and risks.
The role spans customer contact and back-office work, adapting planning approaches as priorities evolve.
You will collaborate with cross-functional teams to improve forecasting accuracy and operational insight, ultimately supporting member experience and delivery commitments.
- Pay / Benefits
- 25 days annual leave
- private healthcare
- pension scheme with company matched contributions up to 10%
- hybrid working
- employee assistance programme
- volunteer day
Responsibilities
- Develop tactical forecasts, capacity and workload plans across channels, work types, skills and locations
- Translate demand into resource requirements and capacity plans
- Monitor service performance, backlog and risks; implement real-time and in-period adjustments
- Provide data-led recommendations balancing member experience, delivery, risk and cost
- Maintain consistent planning standards and reporting across operations
- Identify root causes of performance issues across demand, capacity, processes, and technology
- Use scenario modelling to support decision-making and forward planning
- Improve forecasting accuracy, workload allocation and operational insight
- Key requirements
- Experience in workforce planning, forecasting, scheduling and capacity planning in a contact centre or pensions administration environment
- Ability to translate demand into skill-based capacity plans
- Experience using workforce-management/operational planning technology for forecasting and performance management
- Strong understanding of service measures (service levels, handling time, occupancy, adherence, backlog ageing, forecast accuracy)
- Strong Excel and data analysis skills to interpret complex operational information
- Experience producing operational reporting and turning variance into practical recommendations
- Strong stakeholder and influencing skills with clear written and verbal communication
- Curiosity about how technology, automation and AI can improve planning and insight
- Analytical and proactive
- Calm and adaptable
- Collaborative and commercially aware
- Workforce management technology
- Excel
- Data analysis
Performance and Planning Manager in Redhill employer: Willis Towers Watson
Willis Towers Watson is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the insurance sector. Employees benefit from comprehensive growth opportunities, competitive compensation, and a supportive environment that values professional development, all while being part of a leading global firm located in the heart of the UK. Join us to make a meaningful impact in the industry and build lasting relationships with key partners.
StudySmarter Expert Advice🤫
We think this is how you could land Performance and Planning Manager in Redhill
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Performance and Planning Manager at Willis Towers Watson!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Willis Towers Watson or be willing to refer you for that Performance and Planning Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Willis Towers Watson who’s on the lookout for their next Performance and Planning Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Performance and Planning Manager role at Willis Towers Watson!
We think you need these skills to ace Performance and Planning Manager in Redhill
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Willis Towers Watson. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Willis Towers Watson
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Willis Towers Watson. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
